Housekeeping Team Leader

Key Responsibilities

• Conduct daily briefings to communicate work assignments, priorities, and service standards.
• Supervise room attendants, public area attendants, and laundry staff to ensure assigned tasks are completed on time and meet brand standards.
• Inspect guest rooms, public areas, and back-of-house for cleanliness, maintenance issues, and adherence to standards.
• Ensure proper use and storage of housekeeping supplies and equipment.
• Coordinate with Front Office and Maintenance teams for room readiness and urgent repairs.

• Address guest requests and complaints promptly and professionally.
• Monitor service delivery to ensure a welcoming, helpful, and efficient guest experience.

• Assist in staff scheduling and manpower planning.
• Support inventory control of cleaning supplies, linen, and guest amenities.
• Maintain housekeeping records, including inspection reports, maintenance logs, and lost & found documentation.

• Train and coach team members in cleaning techniques, safety procedures, and guest service.
• Lead by example in maintaining IHG True Hospitality values.

Minimum Qualifications & Skills

• Education:

  Minimum 12th pass (Higher Secondary).

• Experience:

  At least 1 2 years housekeeping experience in a hotel; prior supervisory experience preferred.

• Language:

  Local language required; basic English preferred.

• Physical Ability:

  Able to stand for extended periods and lift up to 23 kg.

• Flexibility:

  Willing to work varied shifts, weekends, and holidays.

• Skills:

  Strong attention to detail, leadership ability, and guest-first attitude.