Housekeeping Team Leader

As a member of the team, your role will involve ensuring all guest rooms and public areas are cleaned and maintained to the IHG Way of Clean standards. This includes inspecting rooms and public areas after cleaning, handling guest requests and complaints, and ensuring lost & found procedures are followed properly. Additionally, you will be responsible for assigning daily work schedules, supervising cleaning activities, training team members, and monitoring supplies and linen usage. Key Responsibilities: - Ensure all guest rooms and public areas are cleaned and maintained according to IHG Way of Clean standards - Inspect rooms and public areas after cleaning, ensuring readiness for guest use - Handle guest requests and complaints professionally, escalating where necessary - Ensure lost & found procedures are followed properly - Assign daily work schedules to room attendants and housekeeping associates - Supervise cleaning of rooms, corridors, pantries, and public areas - Train, coach, and support team members in cleaning techniques and brand standards - Monitor housekeeping supplies, amenities, and linen usage - Ensure housekeeping trolleys and pantries are neat, well-stocked, and secured - Report maintenance issues promptly and follow up until resolved Qualification Required: - Education: High School / Diploma in Hotel Management preferred - Experience: Minimum 12 years of housekeeping experience in hotels; prior supervisory experience is an advantage - Skills & Competencies: - Strong attention to detail - Leadership and team management skills - Basic English communication (spoken & written) - Ability to work under pressure and meet deadlines - Problem-solving and guest service orientation,