Job
Description
Job Description Roles and Responsibilities The Housekeeping Supervisor is responsible for overseeing and coordinating the housekeeping team to ensure that guest rooms, public areas, and back-of-house areas are clean, well-maintained, and meet the hotel s high standards. This role involves managing staff, ensuring guest satisfaction, maintaining cleanliness standards, and ensuring compliance with health and safety regulations. Supervise and lead the housekeeping team, including room attendants, housemen, and laundry staff. Schedule staff shifts and manages time-off requests to ensure adequate coverage. Conduct regular training and development sessions to enhance staff skills and performance. Evaluate staff performance and provide constructive feedback and coaching. Perform regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and adherence to quality standards. Address and resolve any issues or complaints regarding housekeeping services promptly Implement and monitor cleaning procedures and protocols to ensure consistency and high quality Develop and manage cleaning schedules and tasks for daily operations. Coordinate with other hotel departments (e.g., Front Desk, Maintenance) to address guest needs and ensure smooth operations. Oversee the preparation and setup of rooms for VIP guests, special events, or other high-priority situations Monitor inventory levels of cleaning supplies, linens, and amenities, and order replenishments as needed. Ensure proper storage and handling of supplies to prevent waste and maintain cost efficiency. Maintain accurate records of inventory usage and assist with budget management. Ensure that all housekeeping activities comply with hotel health and safety policies and industry regulations. Train staff on safe handling of cleaning chemicals, equipment, and proper lifting techniques Conduct regular safety inspections and address any potential hazards or issues. Address guest requests, concerns, and complaints related to housekeeping services with a focus on delivering exceptional service. Ensure that special guest requests, such as extra amenities or specific room configurations, are met promptly and accurately Maintain a professional and courteous demeanor with guests and staff. Prepare and maintain accurate records related to housekeeping operations, including staff attendance, incident reports, and maintenance requests. Compile and submit reports on departmental performance, cleanliness standards, and inventory usage to management Assist in developing and updating housekeeping policies and procedures.
