Hotel Manager

1. Operations Management: ·       Manage daily hotel operations, including front desk, housekeeping, food & beverage, and maintenance. ·       Develop and implement standard operating procedures (SOPs) to ensure seamless operations. ·       Monitor inventory and manage procurement of supplies while controlling costs. 2. Guest Experience: ·       Ensure all guests receive a personalized and memorable experience. ·       Handle guest complaints and feedback professionally to ensure satisfaction and brand loyalty. ·       Monitor online reviews and social media mentions to address any concerns promptly. 3. Team Leadership: ·       Recruit, train, and manage staff to deliver excellent customer service. ·       Create staff schedules to ensure optimal coverage. ·       Motivate and inspire the team to maintain high morale and a positive work environment. 4. Financial Management: ·       Prepare and manage budgets, forecasts, and financial reports. ·       Analyze revenue streams and implement strategies to optimize profitability. ·       Monitor occupancy rates, pricing strategies, and expenses to achieve financial targets. 5. Sales & Marketing: ·       Collaborate with marketing teams to create campaigns that drive bookings and revenue. ·       Build partnerships with local businesses, travel agencies, and influencers to promote the hotel. ·       Monitor and manage the hotel’s website and online booking platforms to ensure maximum visibility. 6. Compliance and Safety: ·       Ensure the hotel complies with all legal, health, and safety regulations. ·       Conduct regular inspections to maintain high standards of cleanliness and safety. ·       Stay updated on local laws and industry trends.