Hotel / General Manager

Hotel Imperia Suites is seeking an experienced and dynamic General Manager to lead overall hotel operations and ensure exceptional guest experiences. The ideal candidate will have strong leadership skills, deep knowledge of hospitality operations, and a proven track record of driving profitability, service excellence, and team performance. Key Responsibilities Oversee day-to-day hotel operations including front office, housekeeping, food & beverage, maintenance, and security Ensure the highest standards of guest satisfaction and service quality Develop and implement operational strategies to improve revenue, occupancy, and cost control Manage budgets, financial planning, P&L, and operational reporting Recruit, train, mentor, and lead department heads and staff Ensure compliance with all statutory, safety, and hygiene regulations Handle guest relations, feedback, and escalation of critical issues Coordinate with sales & marketing teams to increase bookings and brand visibility Maintain property standards, facilities upkeep, and vendor management Required Qualifications & Experience Minimum 7–10 years of experience in the hospitality industry, with 3–5 years in a senior management or General Manager role Proven experience in managing hotel operations end-to-end Strong understanding of revenue management, cost control, and hospitality KPIs Excellent leadership, communication, and decision-making skills Guest-centric mindset with a focus on service excellence Proficiency in hotel management systems and MS Office Degree/Diploma in Hotel Management or Hospitality preferred Desired Skills Strategic thinking and problem-solving ability Strong financial and operational acumen Ability to work under pressure and manage multiple departments Team-building and staff development skills What We Offer Competitive salary package (commensurate with experience) Opportunity to lead and grow a premium hospitality brand Professional work environment with growth potential 📩 Interested candidates may apply with their updated CV and relevant experience details.