Palazzo Inn Services Private Limited

The Receptionist at Hotel Palazzo Inn is the first point of contact for our guests, responsible for providing exceptional customer service, handling check-in and check-out procedures efficiently, managing reservations, and ensuring a smooth guest experience from arrival to departure. Key Responsibilities: Welcome and greet guests in a warm, friendly, and professional manner. Manage guest check-in and check-out processes using the hotel’s property management system. Handle room reservations, cancellations, and modifications accurately. Respond promptly to guest inquiries in person, by phone, and via email. Maintain a clean and organized front desk area. Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction. Process payments, maintain accurate cash handling, and prepare daily reports. Resolve guest complaints efficiently and escalate issues to management when necessary. Provide information about hotel amenities, local attractions, and transportation options. Ensure compliance with hotel policies, safety standards, and confidentiality procedures.