Your role in detail Responsible for the performance of floor boys. ● Organizes and facilitates the room making process. ● Daily allocation of rooms and deep cleaning tasks to team members. ● Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor. ● HK Supervisor will be responsible for checking 80 rooms daily with common area. ● Ensures that the entire operation is performed as per the laid down standards. ● Manage guest requests, including VIP amenities and communicating them to the relevant team members. ● Report maintenance issues to the R & M team. ● HK supervisor will be responsible for all the customers complaints and CSAT. ● Routine inspection of guest bedrooms to ensure they meet standards. ● Achieve positive outcomes from guest queries in a timely and efficient manner.
Designation: MEP Location : Bangalore About Zolo : ZoloStays stands out as the leading provider of managed co-living spaces in India, catering to the needs of both working professionals and students. With over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing Roles in detail : Perform routine maintenance, troubleshooting, and repairs in electrical, plumbing, and civil areas. Manage vendor relationships, including onboarding and coordination for various services. Handle ticket resolution by attending to maintenance requests from tenants promptly. Conduct regular inspections and preventive maintenance to ensure safety and functionality. Respond to emergencies and resolve any critical maintenance issues.
Job Title - Senior MEP Location -Wardha About Zolo - ZoloStays stands out as the leading provider of managed co-living spaces in India, catering to the needs of both working professionals and students. With over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing. Role in detail - Perform routine maintenance, troubleshooting, and repairs in electrical, plumbing, and civil areas. Manage vendor relationships, including onboarding and coordination for various services. Handle ticket resolution by attending to maintenance requests from tenants promptly. Conduct regular inspections and preventive maintenance to ensure safety and functionality. Respond to emergencies and resolve any critical maintenance issues. Working days - 6 Days
Designation: MEP Working Days: 6 Working Location: Coimbatore , Tamil Nadu Key Responsibilities: Business Performance Metrics and R&M Process Compliance: Monitor and analyze business performance metrics related to facilities and maintenance operations, ensuring compliance with R&M processes and standards to maintain efficiency and quality. Inventory Management: Oversee inventory levels of maintenance supplies and equipment, ensuring adequate stock while minimizing waste and controlling costs. Cost Management (If Applicable): Implement strategies to manage costs associated with facilities and maintenance operations, optimizing resource allocation and budgetary constraints. Coordination and Communication with Stakeholders: Establish and maintain effective communication channels with stakeholders, including tenants, vendors, and internal teams, to ensure smooth facility operations and address concern promptly.Key Performance Indicators (KPIs): Ticket Turnaround Time (TAT) Compliance: Ensure that maintenance service requests are completed within the specified Service Level Agreement (SLA) timeframe to meet customer expectations and minimize disruptions. Customer Satisfaction: Maintain a customer satisfaction rating of 4 or higher by delivering prompt, efficient, and satisfactory maintenance services and addressing customer feedback promptly and effectively. Qualifications ● Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field. Skills: ● Proven experience in facilities and maintenance operations management, preferably in a commercial or residential real estate environment. ● Strong understanding of repair and maintenance processes, inventory management, and cost control principles. ● Excellent leadership and team management skills, with the ability to motivate and inspire staff to achieve performance goals. ● Effective communication and interpersonal skills, with the ability to build positive relationships with team members, tenants, and vendors. ● Detail-oriented with strong organizational and problem-solving abilities. ● Proficiency in relevant software applications for inventory management and reporting. ● Ability to work flexible hours and adapt to changing priorities in a fast-paced environment.
Role: Property Manager Shift: Rotational Working Days: 6 Location: Coimbatore Language: Tamil About Zolo ZoloStays is India’s leading provider of managed co-living spaces with $100 Mn+ funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset. We are growing rapidly and believe in a culture of ownership, innovation, and continuous learning. About Student Housing at Zolo Our Student Housing vertical is designed exclusively for students, with properties located near major colleges and universities. It provides safe, affordable, and engaging living spaces that help students focus on their academics while enjoying a vibrant community experience. Key Responsibilities Manage day-to-day operations of the student housing property, including occupancy, rent collection, and upkeep. Address student queries and create a safe, positive, and engaging community. Maintain records and documentation (agreements, maintenance, communication). Lead and train a small facilities team (1–4 members). Deliver excellent student experience throughout their stay. Qualifications Graduate in Hospitality/related field. Strong communication and people skills. Flexible to work rotational shifts and weekends. Sales mindset with focus on student satisfaction and occupancy.
About Zolo ZoloStays stands out as the leading provider of managed co-living spaces in India, catering to the needs of both working professionals and students.Backed by over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we have swiftly emerged as one of the fastest-growing co-living players in the market. Zolo is always evolving. We believe in constantly raising the bar and pushing ourselves to new heights. This means that we are always looking for ways to improve and innovate, whether it is through new technology, betterdesign, or more efficient processes. By embracing this principle, we have become one of the most dynamic and forward-thinking companies in the coliving industry. Finally, Zolo is more than just a coliving platform. We are a community that fosters growth and personal development. Our founders believed that potential, not just pedigree, was the key to success, and that is why they built Zolo around the principle of thinking like an owner. Hence, we seek passionate individuals ready to innovate, flapping their wings outside of the traditional 9-to-5 schedule! What will you do in a nutshell? Associate Customer Experience Manager Operations management (Services: Housekeeping, Food, Repair and Maintenance, Wifi, Laundry, Hostel Management); Should be able to handle at least 4-5 properties/hostels Team handling ; Should be able to manage a team of Caretakers, Wardens and Blue collared staff; Should be able to keep the team motivated and focussed; Should be able to handle a team of 1-2 wardens and 15-20 BCS Maintain discipline and ensure all registers and sheets are maintained perfectly Maintain a Customer Satisfaction Score of 4+ out of 5 across all services Process compliance; Central (Internal and external processes) Training and development of the team ; Should have the ability to make the team gradually grow from a professional and personal standpoint Escalation handling; Handle escalations pertaining to daily operations. What qualifications can enhance the chances of shortlisting? Bachelor's degree in any field. Good communication skills in English and any regional language. Basic understanding of Customer handling and operations. Proactive and team-oriented. Why could Zolo be a ideal fit for you ? Looking for a workplace that values learning and growth? Zolo is the perfect place for you! Our employee-friendly policies and talented team members create a dynamic environment where you can thrive. We're a close-knit group of professionals who are passionate about excellence and supporting one another. Don't miss out on the opportunity to join a team that's constantly pushing the boundaries! If you're a top talent looking for an exciting and fruitful experience, then apply now to become a part of the Zolofamily. Trust us, it will be a journey you won't want to miss!
Position : Operations Executive Location : Pune, Maharashtra About Zolo Zolo is more than just a coliving platform. It's a community that fosters growth and personal development. The founders believed that potential, not just pedigree, was the key to success, and that's why they built Zolo around the principle of thinking like an owner. This mindset permeates every aspect of the company, from the way it treats its customers to the way it approaches innovation and growth. Today, ZoloStays stands out as India's leading provider of managed co-living spaces, catering to the needs of both working professionals and students. Backed by over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, ZoloStays has swiftly emerged as one of the fastest-growing co-living players in the market. Finally, Zolo is always evolving. The company believes in constantly raising the bar and pushing itself to new heights. This means that Zolo is always looking for ways to improve and innovate, whether it's through new technology, better design, or more efficient processes. By embracing this principle, Zolo has become one of the most dynamic and forward-thinking companies in the coliving industry. What will you do in a nutshell? Position Summary: Operations Executive Join us as an Operations Associate for Property Management, where your pivotal role involves day-to- day property operations and administration. Ensure seamless property management, enhance resident satisfaction, and support team success. Your role in detail Property Operations: Coordinate maintenance, repairs, and housekeeping. Conduct property inspections for safety and compliance. Assist in policy implementation and handle resident inquiries. Collaborate with cross-functional teams for swift issue resolution. Monitor essential property supplies. Resident Relations: Manage resident onboarding and move-in/move-out. Foster positive resident relationships, addressing needs promptly. Handle resident communications and conflict resolution. Drive improvements based on resident feedback. Administrative Support: Maintain accurate property and resident records. Assist leasing and organize property-related events. Handle daily operation escalations. Contribute to team training and growth. Ready to soar with Zolo? As a startup, we know it takes a lot of elbow grease to make your wings flap! This role requires flexibility and adaptability, as we grow and evolve as a company. We believe in work-life integration, like a soaring bird in the sky, never stopping until we reach our destination. We need someone who is passionate about creating systems that take us higher and willing to go the extra mile to help us achieve our goals, even if it means flapping your wings outside of the traditional 9-to-5 schedule! But don't worry - we also believe in having fun and enjoying the journey, like a flock of birds dancing in the sky, so we promise it will be an exhilarating and fulfilling experience. What qualifications can enhance the chances of shortlisting? Any diploma\bachelor's degree. Fluent in English and Hindi (Speak, Read, Write) Good communication and interpersonal abilities. Strong decision-making skills. Why could Zolo be the ideal fit for you? Looking for a workplace that values learning and growth? Zolo is the perfect place for you! Our employee-friendly policies and talented team members create a dynamic environment where you can thrive. We're a close-knit group of professionals who are passionate about excellence and supporting one another. Don't miss out on the opportunity to join a team that's constantly pushing the boundaries! If you're a top talent looking for an exciting and fruitful experience, then apply now to become a part of the Zolo family. Trust us, it will be a journey you won't want to miss!
• Using leads generated by the Marketing team as well as generating self-leads to convert them into customers, through local activities • Managing site visits, answering all relevant queries in the process, liaising with the Developer for any clarification if needed • Ensuring that prospects and customers are satisfied with their interact
Designation - MEP Location - Talegaon,Pune (Maharashtra) About Zolo : ZoloStays stands out as the leading provider of managed co-living spaces in India, catering to the needs of both working professionals and students. With over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing Roles in detail : Perform routine maintenance, troubleshooting, and repairs in electrical, plumbing, and civil areas. Manage vendor relationships, including onboarding and coordination for various services. Handle ticket resolution by attending to maintenance requests from tenants promptly. Conduct regular inspections and preventive maintenance to ensure safety and functionality. Respond to emergencies and resolve any critical maintenance issues.
About Zolo StaysZoloStays is India’s leading co-living and hospitality brand, transforming the way people live, travel, and experience community living. With a strong presence across major cities, Zolo offers hassle-free managed living spaces backed by technology, comfort, and customer-first service. About Z VacationsZ Vacations is Zolo’s premium leisure vertical, curating stays at handpicked resorts, holiday homes, and vacation properties across India. With a focus on high-quality service, curated experiences, and seamless operations, Z Vacations is redefining how people experience travel, relaxation, and hospitality. Job Overview We are looking for a Cluster Manager to lead operations across multiple Z Vacations properties. This role demands strong leadership, on-ground problem-solving, and the ability to deliver exceptional guest experiences. If you are passionate about hospitality, can inspire teams, and thrive in dynamic environments, this opportunity is for you. What You’ll Do Ensure smooth daily operations across vacation properties. Resolve on-ground challenges with quick, logical decision-making. Lead and motivate property teams to deliver outstanding service. Interact with guests directly, addressing needs and ensuring satisfaction. Drive field sales efforts to boost occupancy and revenue. Conduct property inspections to maintain top-notch standards. Manage vendor sourcing and relationships for supplies and services. Track P&L, revenue, and expenses for financial accountability. Maintain a 4.8+ guest rating through consistent quality service. Identify operational gaps and proactively implement solutions. Daily, Weekly & Monthly Responsibilities : Daily: Supervise property operations, guest interactions, and SOP adherence. Weekly: Conduct team training, financial reviews, and property audits. Monthly: Analyze revenue performance, control expenses, and design growth strategies. Who You Are 3+ years of experience in operations, sales, or customer service. Proven track record of leading teams of 15+ people. 1+ years of B2C field sales experience. Strong knowledge of vendor management & sourcing. Excellent communication skills in English and the local language. Flexible to travel frequently and work extended hours if required. Own a two-wheeler or four-wheeler for field mobility. Educational background in Hotel Management, BBA, or MBA (Operations/Hospitality) is a plus.