Your role in detail Responsible for the performance of floor boys. ● Organizes and facilitates the room making process. ● Daily allocation of rooms and deep cleaning tasks to team members. ● Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor. ● HK Supervisor will be responsible for checking 80 rooms daily with common area. ● Ensures that the entire operation is performed as per the laid down standards. ● Manage guest requests, including VIP amenities and communicating them to the relevant team members. ● Report maintenance issues to the R & M team. ● HK supervisor will be responsible for all the customers complaints and CSAT. ● Routine inspection of guest bedrooms to ensure they meet standards. ● Achieve positive outcomes from guest queries in a timely and efficient manner.
Designation: MEP Location : Bangalore About Zolo : ZoloStays stands out as the leading provider of managed co-living spaces in India, catering to the needs of both working professionals and students. With over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing Roles in detail : Perform routine maintenance, troubleshooting, and repairs in electrical, plumbing, and civil areas. Manage vendor relationships, including onboarding and coordination for various services. Handle ticket resolution by attending to maintenance requests from tenants promptly. Conduct regular inspections and preventive maintenance to ensure safety and functionality. Respond to emergencies and resolve any critical maintenance issues.
Job Title - Senior MEP Location -Wardha About Zolo - ZoloStays stands out as the leading provider of managed co-living spaces in India, catering to the needs of both working professionals and students. With over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing. Role in detail - Perform routine maintenance, troubleshooting, and repairs in electrical, plumbing, and civil areas. Manage vendor relationships, including onboarding and coordination for various services. Handle ticket resolution by attending to maintenance requests from tenants promptly. Conduct regular inspections and preventive maintenance to ensure safety and functionality. Respond to emergencies and resolve any critical maintenance issues. Working days - 6 Days
Designation: MEP Working Days: 6 Working Location: Coimbatore , Tamil Nadu Key Responsibilities: Business Performance Metrics and R&M Process Compliance: Monitor and analyze business performance metrics related to facilities and maintenance operations, ensuring compliance with R&M processes and standards to maintain efficiency and quality. Inventory Management: Oversee inventory levels of maintenance supplies and equipment, ensuring adequate stock while minimizing waste and controlling costs. Cost Management (If Applicable): Implement strategies to manage costs associated with facilities and maintenance operations, optimizing resource allocation and budgetary constraints. Coordination and Communication with Stakeholders: Establish and maintain effective communication channels with stakeholders, including tenants, vendors, and internal teams, to ensure smooth facility operations and address concern promptly.Key Performance Indicators (KPIs): Ticket Turnaround Time (TAT) Compliance: Ensure that maintenance service requests are completed within the specified Service Level Agreement (SLA) timeframe to meet customer expectations and minimize disruptions. Customer Satisfaction: Maintain a customer satisfaction rating of 4 or higher by delivering prompt, efficient, and satisfactory maintenance services and addressing customer feedback promptly and effectively. Qualifications ● Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field. Skills: ● Proven experience in facilities and maintenance operations management, preferably in a commercial or residential real estate environment. ● Strong understanding of repair and maintenance processes, inventory management, and cost control principles. ● Excellent leadership and team management skills, with the ability to motivate and inspire staff to achieve performance goals. ● Effective communication and interpersonal skills, with the ability to build positive relationships with team members, tenants, and vendors. ● Detail-oriented with strong organizational and problem-solving abilities. ● Proficiency in relevant software applications for inventory management and reporting. ● Ability to work flexible hours and adapt to changing priorities in a fast-paced environment.
Role: Property Manager Shift: Rotational Working Days: 6 Location: Coimbatore Language: Tamil About Zolo ZoloStays is India’s leading provider of managed co-living spaces with $100 Mn+ funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset. We are growing rapidly and believe in a culture of ownership, innovation, and continuous learning. About Student Housing at Zolo Our Student Housing vertical is designed exclusively for students, with properties located near major colleges and universities. It provides safe, affordable, and engaging living spaces that help students focus on their academics while enjoying a vibrant community experience. Key Responsibilities Manage day-to-day operations of the student housing property, including occupancy, rent collection, and upkeep. Address student queries and create a safe, positive, and engaging community. Maintain records and documentation (agreements, maintenance, communication). Lead and train a small facilities team (1–4 members). Deliver excellent student experience throughout their stay. Qualifications Graduate in Hospitality/related field. Strong communication and people skills. Flexible to work rotational shifts and weekends. Sales mindset with focus on student satisfaction and occupancy.
About Zolo ZoloStays stands out as the leading provider of managed co-living spaces in India, catering to the needs of both working professionals and students.Backed by over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we have swiftly emerged as one of the fastest-growing co-living players in the market. Zolo is always evolving. We believe in constantly raising the bar and pushing ourselves to new heights. This means that we are always looking for ways to improve and innovate, whether it is through new technology, betterdesign, or more efficient processes. By embracing this principle, we have become one of the most dynamic and forward-thinking companies in the coliving industry. Finally, Zolo is more than just a coliving platform. We are a community that fosters growth and personal development. Our founders believed that potential, not just pedigree, was the key to success, and that is why they built Zolo around the principle of thinking like an owner. Hence, we seek passionate individuals ready to innovate, flapping their wings outside of the traditional 9-to-5 schedule! What will you do in a nutshell? Associate Customer Experience Manager Operations management (Services: Housekeeping, Food, Repair and Maintenance, Wifi, Laundry, Hostel Management); Should be able to handle at least 4-5 properties/hostels Team handling ; Should be able to manage a team of Caretakers, Wardens and Blue collared staff; Should be able to keep the team motivated and focussed; Should be able to handle a team of 1-2 wardens and 15-20 BCS Maintain discipline and ensure all registers and sheets are maintained perfectly Maintain a Customer Satisfaction Score of 4+ out of 5 across all services Process compliance; Central (Internal and external processes) Training and development of the team ; Should have the ability to make the team gradually grow from a professional and personal standpoint Escalation handling; Handle escalations pertaining to daily operations. What qualifications can enhance the chances of shortlisting? Bachelor's degree in any field. Good communication skills in English and any regional language. Basic understanding of Customer handling and operations. Proactive and team-oriented. Why could Zolo be a ideal fit for you ? Looking for a workplace that values learning and growth? Zolo is the perfect place for you! Our employee-friendly policies and talented team members create a dynamic environment where you can thrive. We're a close-knit group of professionals who are passionate about excellence and supporting one another. Don't miss out on the opportunity to join a team that's constantly pushing the boundaries! If you're a top talent looking for an exciting and fruitful experience, then apply now to become a part of the Zolofamily. Trust us, it will be a journey you won't want to miss!
Position : Operations Executive Location : Pune, Maharashtra About Zolo Zolo is more than just a coliving platform. It's a community that fosters growth and personal development. The founders believed that potential, not just pedigree, was the key to success, and that's why they built Zolo around the principle of thinking like an owner. This mindset permeates every aspect of the company, from the way it treats its customers to the way it approaches innovation and growth. Today, ZoloStays stands out as India's leading provider of managed co-living spaces, catering to the needs of both working professionals and students. Backed by over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, ZoloStays has swiftly emerged as one of the fastest-growing co-living players in the market. Finally, Zolo is always evolving. The company believes in constantly raising the bar and pushing itself to new heights. This means that Zolo is always looking for ways to improve and innovate, whether it's through new technology, better design, or more efficient processes. By embracing this principle, Zolo has become one of the most dynamic and forward-thinking companies in the coliving industry. What will you do in a nutshell? Position Summary: Operations Executive Join us as an Operations Associate for Property Management, where your pivotal role involves day-to- day property operations and administration. Ensure seamless property management, enhance resident satisfaction, and support team success. Your role in detail Property Operations: Coordinate maintenance, repairs, and housekeeping. Conduct property inspections for safety and compliance. Assist in policy implementation and handle resident inquiries. Collaborate with cross-functional teams for swift issue resolution. Monitor essential property supplies. Resident Relations: Manage resident onboarding and move-in/move-out. Foster positive resident relationships, addressing needs promptly. Handle resident communications and conflict resolution. Drive improvements based on resident feedback. Administrative Support: Maintain accurate property and resident records. Assist leasing and organize property-related events. Handle daily operation escalations. Contribute to team training and growth. Ready to soar with Zolo? As a startup, we know it takes a lot of elbow grease to make your wings flap! This role requires flexibility and adaptability, as we grow and evolve as a company. We believe in work-life integration, like a soaring bird in the sky, never stopping until we reach our destination. We need someone who is passionate about creating systems that take us higher and willing to go the extra mile to help us achieve our goals, even if it means flapping your wings outside of the traditional 9-to-5 schedule! But don't worry - we also believe in having fun and enjoying the journey, like a flock of birds dancing in the sky, so we promise it will be an exhilarating and fulfilling experience. What qualifications can enhance the chances of shortlisting? Any diploma\bachelor's degree. Fluent in English and Hindi (Speak, Read, Write) Good communication and interpersonal abilities. Strong decision-making skills. Why could Zolo be the ideal fit for you? Looking for a workplace that values learning and growth? Zolo is the perfect place for you! Our employee-friendly policies and talented team members create a dynamic environment where you can thrive. We're a close-knit group of professionals who are passionate about excellence and supporting one another. Don't miss out on the opportunity to join a team that's constantly pushing the boundaries! If you're a top talent looking for an exciting and fruitful experience, then apply now to become a part of the Zolo family. Trust us, it will be a journey you won't want to miss!
• Using leads generated by the Marketing team as well as generating self-leads to convert them into customers, through local activities • Managing site visits, answering all relevant queries in the process, liaising with the Developer for any clarification if needed • Ensuring that prospects and customers are satisfied with their interact
Designation - MEP Location - Talegaon,Pune (Maharashtra) About Zolo : ZoloStays stands out as the leading provider of managed co-living spaces in India, catering to the needs of both working professionals and students. With over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing Roles in detail : Perform routine maintenance, troubleshooting, and repairs in electrical, plumbing, and civil areas. Manage vendor relationships, including onboarding and coordination for various services. Handle ticket resolution by attending to maintenance requests from tenants promptly. Conduct regular inspections and preventive maintenance to ensure safety and functionality. Respond to emergencies and resolve any critical maintenance issues.
About Zolo StaysZoloStays is India’s leading co-living and hospitality brand, transforming the way people live, travel, and experience community living. With a strong presence across major cities, Zolo offers hassle-free managed living spaces backed by technology, comfort, and customer-first service. About Z VacationsZ Vacations is Zolo’s premium leisure vertical, curating stays at handpicked resorts, holiday homes, and vacation properties across India. With a focus on high-quality service, curated experiences, and seamless operations, Z Vacations is redefining how people experience travel, relaxation, and hospitality. Job Overview We are looking for a Cluster Manager to lead operations across multiple Z Vacations properties. This role demands strong leadership, on-ground problem-solving, and the ability to deliver exceptional guest experiences. If you are passionate about hospitality, can inspire teams, and thrive in dynamic environments, this opportunity is for you. What You’ll Do Ensure smooth daily operations across vacation properties. Resolve on-ground challenges with quick, logical decision-making. Lead and motivate property teams to deliver outstanding service. Interact with guests directly, addressing needs and ensuring satisfaction. Drive field sales efforts to boost occupancy and revenue. Conduct property inspections to maintain top-notch standards. Manage vendor sourcing and relationships for supplies and services. Track P&L, revenue, and expenses for financial accountability. Maintain a 4.8+ guest rating through consistent quality service. Identify operational gaps and proactively implement solutions. Daily, Weekly & Monthly Responsibilities : Daily: Supervise property operations, guest interactions, and SOP adherence. Weekly: Conduct team training, financial reviews, and property audits. Monthly: Analyze revenue performance, control expenses, and design growth strategies. Who You Are 3+ years of experience in operations, sales, or customer service. Proven track record of leading teams of 15+ people. 1+ years of B2C field sales experience. Strong knowledge of vendor management & sourcing. Excellent communication skills in English and the local language. Flexible to travel frequently and work extended hours if required. Own a two-wheeler or four-wheeler for field mobility. Educational background in Hotel Management, BBA, or MBA (Operations/Hospitality) is a plus.
About ZoloStays ZoloStays is India’s leading co-living and hospitality brand, transforming the way people live, travel, and experience community living. With a strong presence across major cities, Zolo offers hassle-free managed living spaces backed by technology, comfort, and customer-first service. About Z VacationsZ Vacations is Zolo’s premium leisure vertical, curating stays at handpicked resorts, holiday homes, and vacation properties across India. With a focus on high-quality service, curated experiences, and seamless operations, Z Vacations is redefining how people experience travel, relaxation, and hospitality. Job Overview We are looking for a Cluster Manager to lead operations across multiple Z Vacations properties. This role demands strong leadership, on-ground problem-solving, and the ability to deliver exceptional guest experiences. If you are passionate about hospitality, can inspire teams, and thrive in dynamic environments, this opportunity is for you. What You’ll Do Ensure smooth daily operations across vacation properties. Resolve on-ground challenges with quick, logical decision-making. Lead and motivate property teams to deliver outstanding service. Interact with guests directly, addressing needs and ensuring satisfaction. Drive field sales efforts to boost occupancy and revenue. Conduct property inspections to maintain top-notch standards. Manage vendor sourcing and relationships for supplies and services. Track P&L, revenue, and expenses for financial accountability. Maintain a 4.8+ guest rating through consistent quality service. Identify operational gaps and proactively implement solutions. Daily, Weekly & Monthly Responsibilities : Daily: Supervise property operations, guest interactions, and SOP adherence. Weekly: Conduct team training, financial reviews, and property audits. Monthly: Analyze revenue performance, control expenses, and design growth strategies. Who You Are 3+ years of experience in operations, sales, or customer service. Proven track record of leading teams of 15+ people. 1+ years of B2C field sales experience. Strong knowledge of vendor management & sourcing. Excellent communication skills in English and the local language. Flexible to travel frequently and work extended hours if required. Own a two-wheeler or four-wheeler for field mobility. Educational background in Hotel Management, BBA, or MBA (Operations/Hospitality) is a plus.
About the Company Zolo is India’s largest managed living and hospitality platform, reimagining how people live, travel, and invest. With a strong presence across multiple verticals — Co-Living, Hotels, Hostels, Student Housing, and Vacations — Zolo offers a unique blend of comfort, community, and operational excellence. Our operations are built on efficiency, coordination, and seamless experiences — and that’s where our P2P team plays a pivotal role. Role Summary As a P2P Associate, you will be responsible for coordinating and managing vendor operations, specifically for MEP, Lift, and Civil work categories. You will engage with small to mid-scale vendors, negotiate effectively, and ensure cost-efficient and timely resolutions. Your ability to problem-solve, take ownership, and act with integrity will be key to driving operational excellence across properties. Key Responsibilities Procurement & Vendor Coordination Engage with vendors for MEP, Lift, Civil and related categories as per defined rate cards. Negotiate competitive rates and ensure cost-effective solutions without compromising quality. Ensure vendor adherence to SLAs and timely resolution of operational requests. Maintain clear documentation of vendor interactions, quotations, and work status. Operational Excellence Assess operational tickets and determine internal vs. vendor intervention. Provide quick, effective solutions for MEP and facility-related issues. Collaborate with on-ground teams to ensure issues are resolved within timelines. Escalate and follow through on critical issues to closure. Process & Efficiency Adhere to procurement processes, internal SOPs, and ethical standards. Take ownership of vendor tickets end-to-end — from initiation to closure. Support process improvements to enhance vendor efficiency and cost optimization. What We’re Looking For Education Diploma or degree in Business Administration, Supply Chain, Operations, Facility Management, or a related field preferred. Skills & Experience 2+ years in procurement, vendor management, or operations. Experience working with Senior MEP, Lift, or Civil vendors. Strong negotiation, coordination, and problem-solving skills. Ability to handle multiple priorities in a fast-paced environment. Basic knowledge of MEP systems and vendor rate structures.
About the Company Zolo is India’s largest managed living and hospitality platform, reimagining how people live, travel, and invest. With a strong presence across multiple verticals — Co-Living, Hotels, Hostels, Student Housing, and Vacations — Zolo offers a unique blend of comfort, community, and operational excellence. Our operations are built on efficiency, coordination, and seamless experiences — and that’s where our P2P team plays a pivotal role. Role Summary As a P2P Associate, you will be responsible for coordinating and managing vendor operations, specifically for MEP, Lift, and Civil work categories. You will engage with small to mid-scale vendors, negotiate effectively, and ensure cost-efficient and timely resolutions. Your ability to problem-solve, take ownership, and act with integrity will be key to driving operational excellence across properties. Key Responsibilities Procurement & Vendor Coordination Engage with vendors for MEP, Lift, Civil and related categories as per defined rate cards. Negotiate competitive rates and ensure cost-effective solutions without compromising quality. Ensure vendor adherence to SLAs and timely resolution of operational requests. Maintain clear documentation of vendor interactions, quotations, and work status. Operational Excellence Assess operational tickets and determine internal vs. vendor intervention. Provide quick, effective solutions for MEP and facility-related issues. Collaborate with on-ground teams to ensure issues are resolved within timelines. Escalate and follow through on critical issues to closure. Process & Efficiency Adhere to procurement processes, internal SOPs, and ethical standards. Take ownership of vendor tickets end-to-end — from initiation to closure. Support process improvements to enhance vendor efficiency and cost optimization. What We’re Looking For Education Diploma or degree in Business Administration, Supply Chain, Operations, Facility Management, or a related field preferred. Skills & Experience 2+ years in procurement, vendor management, or operations. Experience working with Senior MEP, Lift, or Civil vendors. Strong negotiation, coordination, and problem-solving skills. Ability to handle multiple priorities in a fast-paced environment. Basic knowledge of MEP systems and vendor rate structures.
About the Company Zolo is India’s largest managed living and hospitality platform, reimagining how people live, travel, and invest. With a strong presence across multiple verticals — Co-Living, Hotels, Hostels, Student Housing, and Vacations — Zolo offers a unique blend of comfort, community, and experiences. Our Z Vacations vertical focuses on creating memorable holiday experiences, and the Travel Agent Sales team is central to building relationships, driving revenue, and shaping how guests experience our properties. Role Summary We’re looking for a Travel Agent Sales Executive/Manager to grow Z Vacations presence through strong travel agent relationships, corporate partnerships, and creative holiday packages. You’ll own accounts, pitch offerings, create customized packages, and drive sales directly impacting revenue. This role is perfect for ambitious sales professionals who enjoy dynamic, customer-facing work and want to see the tangible impact of their efforts. If you’re target-driven, relationship-focused, and excited to work in the travel and hospitality space, this role is for you. Key Responsibilities Sales & Revenue Generation ● Build and manage relationships with travel agents, corporates, and partners to drive bookings and repeat business. ● Create and pitch customized holiday packages that balance guest experience with property revenue goals. ● Actively engage in field sales, market visits, lead generation, and opportunity conversion. ● Achieve and exceed monthly/quarterly sales targets with measurable impact on revenue. Account & Partner Management ● Onboard, train, and support travel agents to maximize conversion and bookings. ● Negotiate rates, offers, and terms while protecting margins. ● Manage key accounts, resolve issues, and ensure high partner satisfaction. Operations & Strategy ● Collaborate with internal teams (marketing, operations, revenue) to design offers, promotions, and packages. ● Track performance metrics, maintain CRM records, and report on sales activities. ● Anticipate challenges, provide practical solutions, and ensure smooth client experiences. What We’re Looking For Education ● Bachelor’s degree in Commerce, Hotel/Hospitality Management, or related fields preferred. ● MBA in Sales & Marketing is a plus Skills & Experience ● 3–8 years of experience in sales, business development, or client-facing roles, preferably in travel, hospitality, or consultative sales. ● Proven target-driven approach with experience handling revenue, bookings, or business accounts. ● Strong relationship-building, negotiation, and account management skills.
Job Title: Customer Support (Voice Process) Business Unit: Customer Experience Team (Central Support) Designation: Associate- Customer Support Location: HSR layout, Bengaluru Employment Type: Full-time | In-office | 6 days working About Zolo: Zolo is India’s largest and most trusted provider of managed co-living and student housing. We offer fully-furnished, ready-to-move-in properties that are thoughtfully designed to provide comfort, convenience, and a sense of community. With a strong focus on customer experience and technology, we are changing how young professionals and students find and experience rental living in cities. Role Summary: As a Customer Support Associate, you’ll be the first point of contact for our customers. You will handle incoming calls, understand customer needs, and resolve their issues politely and efficiently. Your work will directly impact customer satisfaction and help build trust in Zolo’s services. Key Responsibilities:Answer customer calls and respond to queries quickly and clearly. Log details and update information accurately in the system. Handle customer complaints with patience and find simple solutions. Coordinate with internal teams for issue resolution. Follow communication and service guidelines to maintain quality standards. Keep a positive tone and ensure every customer has a good experience. Skills & Traits:Clear and confident communication (English and Hindi preferred). Good listening skills and calm attitude while handling calls. Basic computer knowledge and typing speed of 35–40 WPM. Patience and problem-solving ability under pressure. Time management and multitasking skills. Willingness to work in rotational shifts. Positive attitude, discipline, and eagerness to learn. Why Join Zolo?At Zolo, the Customer Support Associate role is more than answering calls, it’s where strong communicators grow into future team leaders. You’ll gain skills in customer handling, communication, and problem-solving while working in a supportive environment. In this role, you will: Learn how to manage real customer situations confidently. Build strong communication and interpersonal skills. Grow into roles like Senior Associate, Team Lead, or Quality Analyst. Work in a people-first culture where your efforts are recognized and rewarded. If you enjoy helping others and want a role that helps you grow personally and professionally, this is the perfect place to start. How to apply: Interested candidates can send their updated resume to shruti.vb@zolostays.com
About the Role We are looking for an energetic and guest-focused Receptionist (Front Desk Executive) to be the face of our hostel operations. This role involves welcoming travelers, managing check-ins/check-outs, handling guest queries, and ensuring smooth day-to-day operations. The ideal candidate will bring a friendly personality, problem-solving attitude, and strong communication skills to create memorable experiences for our guests. Key Responsibilities ● Manage the hostel front desk – guest check-ins, check-outs, and reservations. ● Provide clear, polite, and effi cient responses to guest inquiries. ● Ensure smooth daily hostel operations and proactively resolve guest issues. ● Maintain billing records, handle POS transactions, and generate basic reports. ● Support hostel community events and activities to enhance guest experience. ● Coordinate with housekeeping and operations teams for seamless service delivery.
Job Title: Growth Associate Business Unit: Co-Living (Bangalore Growth Team) Designation: Associate Location: Bangalore Employment Type: Full-Time About Zolo Zolo is India’s leading managed co-living and student housing platform, dedicated to making urban living hassle-free and affordable for young professionals and students. We combine customer focus and technology to redefine renting and city living. Role Overview As a Growth Associate, you will be at the forefront of Zolo’s expansion in Bangalore, responsible for scouting properties and building strong relationships with property owners. This role offers hands-on experience in business development and is a stepping stone to leadership roles within Zolo. Key Responsibilities Identify and scout potential properties for Zolo. Build and maintain relationships with property owners to onboard new properties. Conduct meetings and present Zolo’s offerings to property owners. Manage leads effectively to support business growth. Travel locally for meetings and site visits (ownership of a motorbike preferred). Work closely with the team to meet growth targets. Skills & Traits 1- 2 years experience in Business Development, B2B Sales, or Channel Partnerships, preferably in Real Estate, Co-Living, Hospitality, FMCG, or Banking. Bachelor’s degree in Business, Marketing, Hospitality, Engineering, or related fields; MBA is a plus but not mandatory. Strong communication, negotiation, and relationship-building skills. Ability to work with MS Excel, MS Office, and PPT. Comfortable working in a target-driven and field-oriented role. Proactive, hands-on attitude with a hunger for growth and ownership. Why Join Us? Directly impact Zolo’s growth by bringing new properties onboard. Gain valuable experience in real estate, negotiation, and business development. Fast-track your career progression to senior roles within the organization. Work in a dynamic startup environment with a supportive team. How to apply? If you enjoy meeting people and want to grow your career in a fast-moving company, send your resume to shruti.vb@zolostays.com