Housekeeping Supervisor

Job Description

Your role in detail Responsible for the performance of floor boys. ● Organizes and facilitates the room making process. ● Daily allocation of rooms and deep cleaning tasks to team members. ● Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor. ● HK Supervisor will be responsible for checking 80 rooms daily with common area. ● Ensures that the entire operation is performed as per the laid down standards. ● Manage guest requests, including VIP amenities and communicating them to the relevant team members. ● Report maintenance issues to the R & M team. ● HK supervisor will be responsible for all the customers complaints and CSAT. ● Routine inspection of guest bedrooms to ensure they meet standards. ● Achieve positive outcomes from guest queries in a timely and efficient manner.