Hotel Duty Manager

A Hotel Duty Manager is a key operational leader responsible for overseeing the day-to-day running of a hotel during their shift. They ensure that guests have a smooth experience, staff operate efficiently, and hotel standards are upheld when senior management (like the General Manager) is not on site.

Role Overview

The Duty Manager acts as the main point of contact for both guests and staff during their shift, handling any issues, emergencies, or escalations. They represent management and ensure seamless hotel operations across all departments—front office, housekeeping, F&B, maintenance, and security.

Key Responsibilities

• Guest Relations
• Handle guest complaints, feedback, and special requests.
• Ensure VIP guests and groups receive excellent service.
• Oversee check-in/check-out processes.
• Operational Oversight
• Supervise front office, housekeeping, and F&B operations.
• Monitor lobby, public areas, and back-of-house for cleanliness and efficiency.
• Ensure all departments follow hotel SOPs (Standard Operating Procedures).
• Crisis & Problem Management
• Act as the decision-maker during emergencies (fire alarms, medical issues, etc.).
• Resolve conflicts among guests or staff quickly and professionally.
• Staff Supervision
• Brief and support team members during shifts.
• Coordinate handovers between shifts.
• Monitor staff performance and grooming standards.
• Financial & Administrative Duties
• Verify cash handling and night audit reports.
• Approve discounts, refunds, or complimentary services within limits.
• Prepare duty reports for senior management.

Skills & Competencies

• Strong leadership and decision-making ability
• Excellent communication and interpersonal skills
• Problem-solving under pressure
• Knowledge of hotel PMS systems (Opera, Fidelio, etc.)
• Customer service orientation
• Organizational and multitasking skills

Typical Qualifications

• Bachelor’s degree or diploma in Hospitality Management or related field
• 3–5 years of hotel front office or operations experience

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Paid time off
• Provident Fund

Work Location: In person