Assistant Manager Front Office

Job Description

The Assistant Front Office Manager is responsible for supporting the Front Office Manager in managing all front office operations to ensure guest satisfaction, efficient check-in/check-out, and smooth coordination with other departments. The role involves supervising front desk staff, handling guest concerns, and maintaining high service standards in alignment with the hotel’s brand and operational goals. Guest Service & Experience : Ensure smooth and efficient guest check-in and check-out processes. Resolve guest complaints or concerns quickly and professionally. Monitor guest feedback and work on continuous service improvement. Maintain a presence in the lobby during peak periods to assist guests and support the team. Staff Supervision & Development : Supervise, train, and motivate front office team members (receptionists, concierge, bell staff). Schedule front desk staff and manage shift coverage. Conduct performance reviews and assist with recruitment and onboarding. Ensure team compliance with service standards and policies. Operations & Administration : Assist in managing daily front office operations including reservations, cashiering, and reporting. Coordinate with housekeeping, maintenance, and other departments for guest requests and room readiness. Maintain inventory of front desk supplies and equipment. Handle cash management and ensure accurate billing processes. Compliance & Safety : Ensure adherence to health, safety, and security procedures. Maintain records and reports as required by hotel policies and local regulations. Support implementation of emergency procedures when necessary. Job Type: Full-time Pay: ₹35,000.00 - ₹50,000.00 per month Benefits: Food provided Health insurance Paid time off Provident Fund Schedule: Rotational shift Work Location: In person