1. Process supplier invoices, cheque requests and expense claims into the accounts payable system on a timely basis after ensuring: o all invoices have been appropriately approved in accordance with the hotel’s purchasing policies and procedures; o an approved purchase order is attached where required; o supporting documentation confirming the delivery of goods (if applicable) and services from suppliers has been adequately completed; and o an appropriate general ledger account has been nominated. 2. Liaise with external suppliers and internal claimants to achieve compliance with systems, procedures and processes. 3. Follow-up and clear on a timely basis, outstanding supplier invoices awaiting authorisation. 4. Process cheque runs on a timely basis to ensure creditors are paid in accordance with credit terms and to take advantage of available discounts in line with policies and procedures. 5. Process employee expense claims for payment as per the hotel policy 6. Ensure that all tax returns are compiled and forwarded to assistant finance controller before due date for review. 7. Ensure that form 16/16A are issued to all employees and vendors within the statutory due date. 8. Ensure that there are no delays in the deposition of the taxes. 9. Assist receiving clerk and stores with maintenance and operation of the accounts payable system with regard to food and beverage. 10. Organise all foreign drafts and telegraphic transfers where required. 11. Maintain manual cheque or e-banking batch log at all times and present to financial controller for signature with each cheque run. 12. Maintain adequate supply of blank cheques. Ensure all supplier invoices are stamped “paid” after payment has been processed. Perform month end closing procedures for the accounts payable system and export month end accounts payable distribution to the general ledger. Assist Accountant with performing month end accruals for any unprocessed invoices at month end. Print month end aged payables listing, A/P Distribution, cheque register and purchase journal and file for future reference. Reconcile supplier statements monthly with hotel records and follow up on any discrepancies. Maintain an effective filing system for paid and unpaid supplier invoices. Answer all supplier requests in a timely, professional and courteous manner. Complete all supplier credit applications. Ensure that all correct invoices are prepared along with all necessary support within 1 working day. Ensure that copies of agreements/contracts are kept for reference Monitor the special billing arrangements for groups and conventions as required to ensure that postings are in line with customer contracts. Reconcile master accounts for in house conferences daily where appropriate Assist the credit manager where necessary in the collection of overdue accounts to ensure receivable balances remain within hotel credit terms and approved credit limits. Assist the credit manager in reviewing the city ledger balances to identify any short payments by clients. Investigate and take necessary follow up action, including timely processing of any rebates required after approval is obtained Review daily credit card charges in hotel city ledger against daily paperwork to ensure in balance and appropriate card holder signatures have been obtained. Post credit card payments into hotel City Ledger on a timely basis. Investigate and resolve any old credit or debit balances on a timely basis. Respond to and resolve accounts receivable, credit card and travel agent commission queries on a timely basis. Review SPG city ledger charges daily and process charges on SPG internet site. Ensure daily cheque list processed by accounts receivable is reconciled to cheques received by general cashier. Ensure payments are applied correctly within City Ledger, Guest Ledger and Advance Deposits Ledger. Review daily staff city ledger charges and ensure compliance with hotel policy. Prepare monthly summary for deduction from monthly payroll JOB KNOWLEDGE, SKILLS & ABILITIES · Strong supervisory skills. · Follow instructions carefully and able to provide feedback. · Promotes Team work. · Be reliable and well presented. · Approachable and pleasing disposition. · Displays a confident and professional manner. · Exhibits high level of attention to detail. · Displays flexibility and high energy levels. · Deals efficiently with complaints and queries from clients and associates. · Demonstrates strong personal organisation and time management skills. · Shows initiative and a sense of urgency. · Willingness to learn. · Able to work under pressure and meet tight deadlines. · Observes confidentiality and shows high level of integrity. · Meets hotel grooming standards. · Previous hotel experience preferred. QUALIFICATION STANDARD · Education: Commerce graduate or hotel management graduate. · Experience: A minimum of two years experience preferably in hotel finance. · Additional Skill required: Computer skills (Proficiency in Microsoft Office software: Word, Excel and PowerPoint), analytical and numerical skills, knowledge of revenue management, knowledge of marketing, cross exposure with hotel operations Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹28,000.00 per month Benefits: Food provided Health insurance Paid sick time Provident Fund Schedule: Day shift Fixed shift Morning shift Supplemental Pay: Yearly bonus Work Location: In person
1. Process supplier invoices, cheque requests and expense claims into the accounts payable system on a timely basis after ensuring: o all invoices have been appropriately approved in accordance with the hotel’s purchasing policies and procedures; o an approved purchase order is attached where required; o supporting documentation confirming the delivery of goods (if applicable) and services from suppliers has been adequately completed; and o an appropriate general ledger account has been nominated. 2. Liaise with external suppliers and internal claimants to achieve compliance with systems, procedures and processes. 3. Follow-up and clear on a timely basis, outstanding supplier invoices awaiting authorisation. 4. Process cheque runs on a timely basis to ensure creditors are paid in accordance with credit terms and to take advantage of available discounts in line with policies and procedures. 5. Process employee expense claims for payment as per the hotel policy 6. Ensure that all tax returns are compiled and forwarded to assistant finance controller before due date for review. 7. Ensure that form 16/16A are issued to all employees and vendors within the statutory due date. 8. Ensure that there are no delays in the deposition of the taxes. 9. Assist receiving clerk and stores with maintenance and operation of the accounts payable system with regard to food and beverage. 10. Organise all foreign drafts and telegraphic transfers where required. 11. Maintain manual cheque or e-banking batch log at all times and present to financial controller for signature with each cheque run. 12. Maintain adequate supply of blank cheques. Ensure all supplier invoices are stamped “paid” after payment has been processed. Perform month end closing procedures for the accounts payable system and export month end accounts payable distribution to the general ledger. Assist Accountant with performing month end accruals for any unprocessed invoices at month end. Print month end aged payables listing, A/P Distribution, cheque register and purchase journal and file for future reference. Reconcile supplier statements monthly with hotel records and follow up on any discrepancies. Maintain an effective filing system for paid and unpaid supplier invoices. Answer all supplier requests in a timely, professional and courteous manner. Complete all supplier credit applications. Ensure that all correct invoices are prepared along with all necessary support within 1 working day. Ensure that copies of agreements/contracts are kept for reference Monitor the special billing arrangements for groups and conventions as required to ensure that postings are in line with customer contracts. Reconcile master accounts for in house conferences daily where appropriate Assist the credit manager where necessary in the collection of overdue accounts to ensure receivable balances remain within hotel credit terms and approved credit limits. Assist the credit manager in reviewing the city ledger balances to identify any short payments by clients. Investigate and take necessary follow up action, including timely processing of any rebates required after approval is obtained Review daily credit card charges in hotel city ledger against daily paperwork to ensure in balance and appropriate card holder signatures have been obtained. Post credit card payments into hotel City Ledger on a timely basis. Investigate and resolve any old credit or debit balances on a timely basis. Respond to and resolve accounts receivable, credit card and travel agent commission queries on a timely basis. Review SPG city ledger charges daily and process charges on SPG internet site. Ensure daily cheque list processed by accounts receivable is reconciled to cheques received by general cashier. Ensure payments are applied correctly within City Ledger, Guest Ledger and Advance Deposits Ledger. Review daily staff city ledger charges and ensure compliance with hotel policy. Prepare monthly summary for deduction from monthly payroll JOB KNOWLEDGE, SKILLS & ABILITIES · Strong supervisory skills. · Follow instructions carefully and able to provide feedback. · Promotes Team work. · Be reliable and well presented. · Approachable and pleasing disposition. · Displays a confident and professional manner. · Exhibits high level of attention to detail. · Displays flexibility and high energy levels. · Deals efficiently with complaints and queries from clients and associates. · Demonstrates strong personal organisation and time management skills. · Shows initiative and a sense of urgency. · Willingness to learn. · Able to work under pressure and meet tight deadlines. · Observes confidentiality and shows high level of integrity. · Meets hotel grooming standards. · Previous hotel experience preferred. QUALIFICATION STANDARD · Education: Commerce graduate or hotel management graduate. · Experience: A minimum of two years experience preferably in hotel finance. · Additional Skill required: Computer skills (Proficiency in Microsoft Office software: Word, Excel and PowerPoint), analytical and numerical skills, knowledge of revenue management, knowledge of marketing, cross exposure with hotel operations Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹28,000.00 per month Benefits: Food provided Health insurance Paid sick time Provident Fund Schedule: Day shift Fixed shift Morning shift Supplemental Pay: Yearly bonus Work Location: In person
The Duty Manager is responsible for overseeing hotel operations during their shift, ensuring guest satisfaction, handling complaints, coordinating between departments, and maintaining high standards of service and safety. The role serves as the in-charge manager in the absence of senior management, ensuring smooth and efficient hotel functioning. Key Responsibilities: - Supervise daily operations across departments to ensure smooth functioning. - Act as the point of contact for all guest queries, complaints, or emergencies and resolve them promptly and professionally. - Conduct regular property walks to ensure cleanliness, safety, and maintenance standards are upheld. - Monitor guest arrivals and departures, ensuring special requests and VIP arrangements are executed efficiently. - Support front office operations during peak hours and assist with check-in/out processes. - Coordinate with Housekeeping, Maintenance, Food & Beverage, and Security departments for seamless operations. - Ensure all guest incidents or irregularities are logged in the Duty Manager logbook and reported to senior management if necessary. - Conduct briefings with staff at the beginning and end of shifts to ensure proper handover. - Monitor and manage inventory levels for essential supplies and amenities. - Ensure adherence to company policies, SOPs, and statutory compliance. - Handle any emergency situations, such as fire alarms, medical incidents, or guest disputes, following standard procedures. Required Skills & Qualifications: - Graduate/Diploma in Hotel Management or related field. - Minimum 2-4 years of experience in a supervisory or front office role; previous experience as Duty Manager is an advantage. - Excellent communication and interpersonal skills. - Strong leadership and problem-solving abilities. - Working knowledge of hotel management software (e.g., IDS, Opera, or equivalent). - Ability to remain calm and act quickly in a high-pressure environment. - Willing to work in rotational shifts, including weekends and holidays. Desirable Attributes: - Guest-oriented mindset with a strong sense of hospitality. - Proactive and hands-on approach. - Team player with strong organizational skills. - Attention to detail and ability to multitask. Job Type: Full-time Benefits: - Food provided - Health insurance - Paid sick time Schedule: - Day shift - Morning shift - Night shift - Rotational shift Performance bonus Yearly bonus Work Location: In person,
Great and welcome arriving guests as they enter the hotel. Assist both arriving and departing guests with baggage handling. DUTIES & RESPONSIBILITIES Welcome guests to the hotel. Recognize Royal Orchid Preferred Smile programme members. Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles. Summon taxis upon request. Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc. Transport guests and employees in the hotel’s limousine. Deliver packages and faxes to guests. Decorate the lobby for large arrivals and departures. Maintain cleanliness behind the bell stand, in the check-in/check-out area, and in the baggage room. Clean the bell carts. JOB KNOWLEDGE, SKILLS & ABILITIES · Appear confident, well groomed and dressed in a smart casual manner · Personality: warm, welcoming, smiling and pleasant · Act with integrity · Communicate effectively Hands-on approach to all operational aspects Good Communication Skills Initiative Self-motivated Coaching Skills Good Interpersonal Skills Proficiency in IDS Knowledge of Royal Orchid Hotels Ltd. standards Good Leadership Skills Fluency in English Proficiency in Microsoft Office software: Word, Excel and PowerPoint, as a minimum QUALIFICATION STANDARD Education: High school or equivalent education required. Experience: Hospitality experience preferred; one year in related field preferred. Additional Skill required: N/A Job Types: Full-time, Permanent, Fresher Pay: ₹19,000.00 - ₹20,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Night shift Rotational shift Supplemental Pay: Yearly bonus Work Location: In person
You will be responsible for preparing and cooking food according to standard procedures, recipe cards, photographs, and given instructions. You will assist the Sous Chef in training associates and participate in product development to ensure the smooth operation of the kitchen. Additionally, you will contribute to controlling the quality, taste, presentation of food, and food requisition. Your duties and responsibilities will include assisting the Junior Sous Chef in maintaining high standards of food presentation and product quality, preparing food efficiently and economically for guests and associates, ensuring hygiene and cleanliness in all kitchen areas, supporting the overall smooth operation of the kitchen, making food requisitions, training and developing associates, working in various food preparation areas as directed, and maintaining safety in equipment use. Moreover, you will be required to plan and organize your assigned section, maintain uniform grooming and hygiene standards, participate in scheduled training, supervise the operation department, uphold a safe working environment, adhere to safety legislation, policies, and procedures, and comply with hotel and corporate guidelines. In terms of communication, you should effectively interact with guests and colleagues from diverse cultures, work collaboratively in a team, and perform other tasks as assigned. Your job knowledge, skills, and abilities should encompass a good understanding of Western, Asian, and Indian cuisine, the ability to supervise and manage a shift, train and motivate staff, and provide on-the-job training to meet set standards. The ideal candidate should have a High School or Technical School education, 5-7 years of cooking and food preparation experience, leadership and training skills, basic English communication skills, good health, and creativity. The job type is full-time and permanent, with benefits including food provision, health insurance, paid sick time, and Provident Fund. The work location is in person.,
Job Title: Cafeteria Chef – South Indian Cuisine Job Description: Responsible for preparing, cooking, and presenting authentic South Indian dishes for the cafeteria. Ensure food quality, hygiene, and consistency while maintaining portion control and minimizing wastage. Coordinate with the F&B and purchase team for daily requirements. Train and guide junior staff, maintain cleanliness, and follow hotel SOPs and safety standards. Key Responsibilities: Prepare and serve authentic South Indian dishes (Idli, Dosa, Vada, Sambar, etc.) Ensure taste, quality, and presentation meet hotel standards. Maintain kitchen hygiene, food safety, and sanitation. Monitor inventory, indents, and control food cost. Guide and supervise kitchen staff during operations. Handle guest feedback positively and make improvements. Requirements: Proven experience in South Indian cuisine (hotel/restaurant background preferred). Knowledge of traditional and regional South Indian cooking methods. Strong organizational and team-handling skills. Ability to work under pressure and in shifts. Job Types: Full-time, Permanent Pay: ₹23,000.00 - ₹25,000.00 per month Benefits: Food provided Health insurance Life insurance Paid sick time Paid time off Provident Fund Work Location: In person
Job Role: Hotel Electrician / Technician Responsibilities: Perform routine maintenance, inspection, and repair of all electrical systems, equipment, and fixtures within the hotel premises. Troubleshoot electrical issues and carry out corrective actions to ensure smooth hotel operations. Maintain and repair lighting systems, power distribution, HVAC units, kitchen equipment, and other hotel electrical appliances. Conduct preventive maintenance to minimize equipment downtime and ensure guest comfort. Assist in installation of new electrical systems and equipment as required. Respond promptly to maintenance requests from guests and various hotel departments. Ensure compliance with safety standards, energy conservation practices, and hotel maintenance policies. Keep accurate records of maintenance work, repairs, and spare parts usage. Coordinate with the engineering and maintenance team for smooth operations. Requirements: ITI/Diploma in Electrical or related field. Proven experience as an Electrician/Technician, preferably in hotels or hospitality. Strong knowledge of electrical systems, safety regulations, and troubleshooting techniques. Ability to work in shifts, under pressure, and attend emergencies promptly. Good communication skills and a service-oriented approach. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location: In person
Job Role: Hotel Electrician / Technician Responsibilities: Perform routine maintenance, inspection, and repair of all electrical systems, equipment, and fixtures within the hotel premises. Troubleshoot electrical issues and carry out corrective actions to ensure smooth hotel operations. Maintain and repair lighting systems, power distribution, HVAC units, kitchen equipment, and other hotel electrical appliances. Conduct preventive maintenance to minimize equipment downtime and ensure guest comfort. Assist in installation of new electrical systems and equipment as required. Respond promptly to maintenance requests from guests and various hotel departments. Ensure compliance with safety standards, energy conservation practices, and hotel maintenance policies. Keep accurate records of maintenance work, repairs, and spare parts usage. Coordinate with the engineering and maintenance team for smooth operations. Requirements: ITI/Diploma in Electrical or related field. Proven experience as an Electrician/Technician, preferably in hotels or hospitality. Strong knowledge of electrical systems, safety regulations, and troubleshooting techniques. Ability to work in shifts, under pressure, and attend emergencies promptly. Good communication skills and a service-oriented approach. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location: In person
The Cafeteria Chef specializing in South Indian Cuisine role involves preparing, cooking, and presenting authentic South Indian dishes for the cafeteria. It is your responsibility to ensure food quality, hygiene, and consistency while adhering to portion control and minimizing wastage. Collaborate with the F&B and purchase team to meet daily requirements. Additionally, you will be expected to train and mentor junior staff, maintain cleanliness standards, and strictly follow hotel SOPs and safety regulations. Your primary responsibilities will include preparing and serving a variety of South Indian dishes such as Idli, Dosa, Vada, Sambar, etc. You must ensure that the taste, quality, and presentation of the dishes meet the hotel's standards. Maintaining kitchen hygiene, food safety, and sanitation practices are crucial. Monitoring inventory, managing indents, and controlling food costs will also be part of your duties. Supervising and guiding kitchen staff during operations and handling guest feedback constructively for continuous improvement are key aspects of this role. The ideal candidate should have proven experience in South Indian cuisine, preferably in a hotel or restaurant setting. Proficiency in traditional and regional South Indian cooking methods is essential. Strong organizational skills and the ability to lead a team effectively are required. You should be capable of working under pressure and be open to working in shifts. This is a full-time, permanent position that offers benefits including food provisions, health insurance, life insurance, paid sick time, paid time off, and Provident Fund. The work location is on-site.,