Hotel Duty Manager

The Duty Manager is responsible for overseeing hotel operations during their shift, ensuring guest satisfaction, handling complaints, coordinating between departments, and maintaining high standards of service and safety. The role serves as the in-charge manager in the absence of senior management, ensuring smooth and efficient hotel functioning. Key Responsibilities: - Supervise daily operations across departments to ensure smooth functioning. - Act as the point of contact for all guest queries, complaints, or emergencies and resolve them promptly and professionally. - Conduct regular property walks to ensure cleanliness, safety, and maintenance standards are upheld. - Monitor guest arrivals and departures, ensuring special requests and VIP arrangements are executed efficiently. - Support front office operations during peak hours and assist with check-in/out processes. - Coordinate with Housekeeping, Maintenance, Food & Beverage, and Security departments for seamless operations. - Ensure all guest incidents or irregularities are logged in the Duty Manager logbook and reported to senior management if necessary. - Conduct briefings with staff at the beginning and end of shifts to ensure proper handover. - Monitor and manage inventory levels for essential supplies and amenities. - Ensure adherence to company policies, SOPs, and statutory compliance. - Handle any emergency situations, such as fire alarms, medical incidents, or guest disputes, following standard procedures. Required Skills & Qualifications: - Graduate/Diploma in Hotel Management or related field. - Minimum 2-4 years of experience in a supervisory or front office role; previous experience as Duty Manager is an advantage. - Excellent communication and interpersonal skills. - Strong leadership and problem-solving abilities. - Working knowledge of hotel management software (e.g., IDS, Opera, or equivalent). - Ability to remain calm and act quickly in a high-pressure environment. - Willing to work in rotational shifts, including weekends and holidays. Desirable Attributes: - Guest-oriented mindset with a strong sense of hospitality. - Proactive and hands-on approach. - Team player with strong organizational skills. - Attention to detail and ability to multitask. Job Type: Full-time Benefits: - Food provided - Health insurance - Paid sick time Schedule: - Day shift - Morning shift - Night shift - Rotational shift Performance bonus Yearly bonus Work Location: In person,