Hostel Housekeeping Operations & Quality Manager

Scope of Work for Hostel Housekeeping Operations & Quality Manager

The Housekeeping Operations & Quality Manager in a hostel, oversees the cleanliness, maintenance, and operational efficiency of all housekeeping activities. This role ensures a safe, hygienic, and welcoming environment for residents and staff.

1. **Operational Management**

  - Develop and implement housekeeping policies, procedures, and standards to maintain high levels of hygiene and compliance with health/safety regulations.

  - Create daily, weekly, and monthly cleaning schedules for common areas (lobbies, corridors,), resident rooms, bathrooms.

  - Coordinate with other departments (e.g., maintenance, helpdesk, or administration) to address urgent issues like spills, pest control, or room turnovers during check-ins/check-outs.

  - Manage inventory of cleaning supplies, equipment (e.g., vacuums, mops); conduct regular stock audits and procure items within budget.

2. **Team Supervision and Development**

    - Orientation on safe chemical handling, eco-friendly practices, and customer service.

  - Lead a team of cleaners and attendants, assign tasks, monitor performance, and conduct performance reviews.

  - Foster a positive work culture through motivation, conflict resolution, and recognition programs; ensure adherence to labor laws on shifts, breaks, and overtime.

  - Organize ongoing training sessions on topics like infection control, waste management, or sustainable housekeeping.

3. **Quality Control and Inspections**

  - Perform routine inspections of all areas to ensure compliance with standards; use checklists to track metrics like cleanliness scores, response times, and resident feedback.

  - Handle complaints from residents regarding housekeeping issues, investigating root causes and implementing corrective actions.

  - Maintain records of inspections, incidents (e.g., accidents or damages), and audits; prepare reports for management on KPIs such as staff productivity or supply costs.

4. **Budgeting and Resource Optimization**

  - Prepare and manage the housekeeping budget, including forecasting costs for supplies, equipment repairs, and staff wages.

  - Identify cost-saving opportunities, such as bulk purchasing or energy-efficient cleaning methods, while maintaining quality.

5. **Health, Safety, and Compliance**

  - Ensure all operations follow health and safety protocols, including PPE usage, hazard identification, and emergency response plans.

  - Coordinate deep cleaning during outbreaks (e.g., flu seasons) or events; promote green initiatives like recycling programs.

  - Liaise with external vendors for specialized services (e.g., deep cleaning or fumigation) and ensure contractual compliance.

6. Key Qualifications and Skills

- **Education/Experience:** Diploma or degree in hospitality management; 5 to 7 years in housekeeping management roles, with supervisory experience.

- **Skills:** Strong leadership, attention to detail, problem-solving, knowledge of cleaning technologies, and proficiency in tools like MS Excel for scheduling.

- **Soft Skills:** Excellent communication, time management, and ability to work flexible hours (including weekends).