Good Host Spaces Pvt Ltd

Scope of Work for Hostel Housekeeping Operations & Quality Manager The Housekeeping Operations & Quality Manager in a hostel, oversees the cleanliness, maintenance, and operational efficiency of all housekeeping activities. This role ensures a safe, hygienic, and welcoming environment for residents and staff. 1. **Operational Management** - Develop and implement housekeeping policies, procedures, and standards to maintain high levels of hygiene and compliance with health/safety regulations. - Create daily, weekly, and monthly cleaning schedules for common areas (lobbies, corridors,), resident rooms, bathrooms. - Coordinate with other departments (e.g., maintenance, helpdesk, or administration) to address urgent issues like spills, pest control, or room turnovers during check-ins/check-outs. - Manage inventory of cleaning supplies, equipment (e.g., vacuums, mops); conduct regular stock audits and procure items within budget. 2. **Team Supervision and Development** - Orientation on safe chemical handling, eco-friendly practices, and customer service. - Lead a team of cleaners and attendants, assign tasks, monitor performance, and conduct performance reviews. - Foster a positive work culture through motivation, conflict resolution, and recognition programs; ensure adherence to labor laws on shifts, breaks, and overtime. - Organize ongoing training sessions on topics like infection control, waste management, or sustainable housekeeping. 3. **Quality Control and Inspections** - Perform routine inspections of all areas to ensure compliance with standards; use checklists to track metrics like cleanliness scores, response times, and resident feedback. - Handle complaints from residents regarding housekeeping issues, investigating root causes and implementing corrective actions. - Maintain records of inspections, incidents (e.g., accidents or damages), and audits; prepare reports for management on KPIs such as staff productivity or supply costs. 4. **Budgeting and Resource Optimization** - Prepare and manage the housekeeping budget, including forecasting costs for supplies, equipment repairs, and staff wages. - Identify cost-saving opportunities, such as bulk purchasing or energy-efficient cleaning methods, while maintaining quality. 5. **Health, Safety, and Compliance** - Ensure all operations follow health and safety protocols, including PPE usage, hazard identification, and emergency response plans. - Coordinate deep cleaning during outbreaks (e.g., flu seasons) or events; promote green initiatives like recycling programs. - Liaise with external vendors for specialized services (e.g., deep cleaning or fumigation) and ensure contractual compliance. 6. Key Qualifications and Skills - **Education/Experience:** Diploma or degree in hospitality management; 5 to 7 years in housekeeping management roles, with supervisory experience. - **Skills:** Strong leadership, attention to detail, problem-solving, knowledge of cleaning technologies, and proficiency in tools like MS Excel for scheduling. - **Soft Skills:** Excellent communication, time management, and ability to work flexible hours (including weekends).