Job
Description
Responsibilities Project Ownership & Delivery Serve as the primary point of contact for customer implementation projects, ensuring effective coordination and transparent communication with all stakeholders. Lead the full project lifecycle—from requirements gathering through go-live and post-launch support—ensuring delivery within scope, budget, and timelines. Plan, schedule, and manage project resources and activities, ensuring optimal utilization and alignment with business objectives. Monitor and mitigate project risks, issues, and dependencies proactively to minimize disruptions and ensure delivery quality. Stakeholder Management Build and maintain strong working relationships with internal teams and external clients to foster trust and alignment throughout the project lifecycle. Communicate project status, risks, and key decisions through structured updates, dashboards, and presentations tailored to various stakeholder levels. Actively engage with customers to understand their needs, provide strategic consultation, and identify opportunities for future business growth. Leadership & Team Development Cultivate a high-performance, collaborative team environment with a strong focus on accountability and continuous improvement. Support professional development through goal setting, feedback, and mentoring. Presales & Strategic Support Contribute to presales activities by supporting client discovery sessions, scoping, and proposal creation. Align project deliverables with business goals to drive value and long-term success for client accounts. Qualifications 6–10 years of overall IT experience, including 2–4 years in a Project Manager or Implementation Lead role. Proven experience managing enterprise projects, preferably in the Travel & Hospitality domain. Proficiency in project management tools such as MS Project, Libre Efficient in MS Excel, MS Word & MS PowerPoint. Budget Management: Financial planning, forecasting, and cost control. Negotiation: Effective vendor, contractor, and stakeholder management. Emotional Intelligence: Build relationships, resolve conflicts, and foster positivity. Strong knowledge of Agile, Waterfall, and hybrid project methodologies. Excellent communication, stakeholder management, and leadership skills. Strong problem-solving, decision-making, and risk management capabilities. Bachelor's degree in Engineering, Computer Science, or a related field (MCA preferred). Flexibility to work across US/UK time zones as needed.
