HK Supervisor

Job Summary:

The Housekeeping Supervisor is responsible for overseeing and coordinating the housekeeping staff to ensure that guest rooms, public areas, and back-of-house areas are clean, well-maintained, and meet the hotel’s standards of cleanliness and presentation. The role involves training and supervising room attendants and other housekeeping staff, conducting inspections, and managing daily operations efficiently.

Key Responsibilities:

• Supervise and coordinate daily activities of housekeeping staff, including room attendants, public area attendants, and linen room staff.
• Inspect guest rooms, public areas, and employee areas for cleanliness, appearance, and proper set-up, ensuring hotel standards are met.
• Train, mentor, and evaluate housekeeping staff on cleaning procedures, safety protocols, and hotel policies.
• Prepare daily work assignments and allocate rooms/areas to be cleaned.
• Maintain housekeeping inventory, including linens, cleaning supplies, and guest amenities; assist in stock control and requisitions.
• Report any maintenance issues or safety hazards to the Engineering or Maintenance department.
• Handle guest complaints and special requests professionally and promptly.
• Ensure compliance with health and safety regulations and sanitation standards.
• Support environmental sustainability initiatives, including proper linen reuse programs and chemical usage.
• Collaborate with the front office and other departments to ensure room readiness and guest satisfaction.
• Prepare shift reports and assist in scheduling.

Qualifications:

• High school diploma or equivalent; hospitality certification is a plus.
• Proven experience (2–3 years) in hotel housekeeping, with at least 1 year in a supervisory role.
• Strong attention to detail, organizational, and leadership skills.
• Ability to manage a team in a fast-paced environment.
• Familiarity with housekeeping equipment and cleaning chemicals.
• Basic computer skills (MS Office; knowledge of PMS systems like Opera is an advantage).
• Good communication skills in English (additional languages are a plus).
• Flexible to work shifts, weekends, and holidays as needed.

Working Conditions:

• Physically demanding—may require standing, walking, bending, and lifting.
• Exposure to cleaning agents and chemicals.
• Requires wearing a uniform and adherence to hotel grooming standards.

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person