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Hiring Technical Support Officer For Leading IT Firm!! CTC UPTO 7LAC

Hiring Technical Support Officer For Leading IT Firm!! CTC UPTO 7LAC

Rivera Manpower Services

2 - 5 years

5 - 6 Lacs

Bengaluru

Posted:3 days ago| Platform:

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Skills Required

L1 Support Troubleshooting technical support Application Software Support international voice Hardware Support IT Support microsoft apple 0365 network support desktop support laptop support Software Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Warm Greetings from Rivera Manpower Services,

Hiring: Technical Support Associate Microsoft Products

Eligibility:

Graduate / Undergraduate with
2+ years
of
technical support voice process experience
Strong command of
English communication skills
Excellent
troubleshooting skills
in Microsoft products (Windows OS, MS Office, Outlook, O365, etc.)

Roles & Responsibilities:

Provide
voice-based technical support
to global customers using Microsoft products
Troubleshoot issues related to:

Windows OS
Office 365 / Outlook
Drivers, printers, hardware peripherals
System performance and connectivity

Guide customers step-by-step to resolve technical issues
Maintain
AHT
,
First Call Resolution
, and
CSAT
targets
Document all interactions accurately in ticketing systems
Escalate complex issues to higher-level support if required

Call and Book Your Interview Slots:

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