Hiring Process Excellence Lead || Risk and Change Management

Qualifications and Requirements

Education:

• Bachelors degree in Business Administration, Engineering, Operations Management, or related field required.
• Masters degree or MBA preferred.

Certifications:

• Lean Six Sigma Black Belt or Master Black Belt certification required.
• Project Management Professional (PMP) or equivalent certification is a plus.
• Change Management certification (e.g., PROSCI, ACMP) is advantageous.

Experience:

• Minimum of 710 years of relevant experience in process improvement, operational excellence, or business transformation.
• Proven experience leading enterprise-level process improvement initiatives with measurable results.
• Experience in training and coaching professionals in process excellence tools and techniques.
• Familiarity with agile methodologies and digital process transformation is preferred.

Key Responsibilities

1. Process Improvement Leadership

• Lead cross-functional process improvement initiatives across the business to improve quality, reduce costs, increase efficiency, and enhance customer satisfaction.
• Utilize methodologies such as Lean, Six Sigma, Kaizen, and Design Thinking to identify root causes, eliminate waste, and standardize best practices.

2. Strategic Thinking & Operational Strategy

• Partner with senior leadership to understand business strategy and translate it into process improvement opportunities and initiatives.
• Develop short-term and long-term process excellence strategies that support organizational growth, innovation, and operational resilience.

3. Training, Coaching, and Capability Building

• Design and deliver training programs in Lean Six Sigma, problem-solving, root cause analysis, and continuous improvement tools to build internal capability.
• Mentor and coach team members and process owners at various levels on improvement projects and change management techniques.

4. Change Management & Culture Building

• Act as a change leader to facilitate smooth adoption of new processes, technologies, and behaviors.
• Collaborate with HR, Communications, and leadership teams to embed continuous improvement into the organizational culture.

5. Performance Measurement and Reporting

• Define, track, and report on key performance indicators (KPIs) to monitor the effectiveness and ROI of improvement initiatives.
• Prepare dashboards and executive presentations to communicate progress, challenges, and successes of process excellence programs.
• Conduct post-implementation reviews to validate improvements, share lessons learned, and capture best practices for future use.