Hiring || Global Operations Associate || WFH

Job Title: Global Operations Associate

Location:

About the Role

Global Operations Associate

The ideal candidate should be detail-oriented, tech-comfortable, and capable of working independently during night shifts.

Key Responsibilities

• Serve as the primary point of contact for customer support requests, managing and resolving tickets through

  HubSpot

  .
• Respond to student and professor queries via tickets, email, and website administration tools.
• Track, prioritise, and close support tickets within defined SLAs; escalate issues when necessary.
• Maintain

  CRM accuracy

  through data hygiene activities, including removing duplicate companies/contacts and correcting inconsistencies.
• Support operational tasks such as validating records, access codes, and system entries per established processes.
• Provide first-level troubleshooting and resolution of general issues.
• Document all support interactions, resolutions, and relevant updates accurately.
• Work collaboratively with internal teams to ensure seamless service delivery.

Required Skills & Qualifications

• Experience:

  4-5 years in Customer Support, Global Support, Helpdesk, Operations Support, or similar roles.

• Communication:

  Excellent verbal and written communication skills.

• Interpersonal:

  Strong coordination, relationship management, and customer-handling skills.

• Technical:

  Good computer proficiency with the ability to troubleshoot and navigate CRM or support platforms.

• Tool Experience:

  Prior exposure to HubSpot, Freshdesk, or similar CRM/ticketing tools is preferred.

• Attention to Detail:

  Strong focus on accuracy, data quality, and adherence to processes.

Additional Information

• An IT background is

  not required

  .
• Immediate joiners are highly preferred.
• This is a full-time work-from-home role with a night shift schedule.
  

Application Process: Ready to drive your career to new heights? Here's how to apply:

• Send your updated resume to kirtika.sharma@ncreduservices.com

Best Regards,

95993 14292