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Firstsource
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Hiring For Technical Voice Process

Hiring For Technical Voice Process

Firstsource

0 - 3 years

2 - 4 Lacs

bengaluru

Posted:4 days ago| Platform:

Apply

Skills Required

inbound process voice process broadband services technical voice process international voice process upsell cross selling international technical support voice support upselling technical support international voice international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical Support Associate UK Voice Process (Broadband Services)

Location:

Job Overview:

Technical Support Voice Process

Key Responsibilities:

Handle
inbound calls
from UK customers related to broadband and internet connectivity issues.
Diagnose and resolve
technical issues using standard troubleshooting procedures.
Provide step-by-step guidance to customers for
basic technical problems
.
Ensure customer satisfaction by offering timely and accurate solutions.
Record and update customer interactions in the CRM system.
Work in a
rotational UK shift schedule
with
rotational week offs
.

Requirements:

Excellent
verbal communication skills
in English is mandatory
Prior experience in
technical support (voice process)
preferred.
Basic understanding of
broadband, routers, and connectivity troubleshooting
.
Ability to handle pressure and provide calm, professional support.
Willingness to work from the
office in Bangalore
.

Perks & Benefits:

Competitive salary and performance incentives.
Training and growth opportunities within the organisation.
Friendly and collaborative work environment.

Interested candidates can reach out to HR Bhanumathi

Contact Number- 8660537090

Disclaimer:

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