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IGT Solutions
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Customer Care Executive

Customer Care Executive

0 - 2 years

|

1 - 3 Lacs

Posted:-1 days ago| Platform:

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Skills Required

communication skills airline process travel process customer care domestic ticketing fluent english airlines gds airline ticketing international ticketing

Work Mode

Work from Office

Job Type

Full Time

Job Description

OPPORTUNITY FOR FRESHERS (Graduate/Undergraduate)

Job Title:

Organization:

About IGT Solutions:

IGT Solutions is a leading BPM, Technology, and Digital Services provider focused on the Travel, Transportation, and Hospitality industry. We deliver innovative customer experience and process optimization solutions for global travel brands.

Customer Support Executives

Key Responsibilities:

Manage inbound and outbound customer interactions (calls, chats, or emails) regarding airline and travel services.
Provide accurate information about flight schedules, fares, policies, and booking details.
Handle ticketing, rebooking, and refund processes efficiently.
Ensure customer satisfaction through professional communication and problem resolution.
Meet performance metrics related to quality, accuracy, and productivity.

Required Skills:

Excellent verbal and written communication skills in English and Hindi.
Strong customer service and interpersonal skills.
Basic computer proficiency and good typing speed.
Ability to work in rotational shifts (including night shifts).
Positive attitude, adaptability, and willingness to learn.

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