Customer Care Executive

Sirphire

0 years

1 - 2 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

bpo customer support customer service telecalling calling customer care calls chat kpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a dedicated and friendly Customer Care Executive to join our team. The ideal candidate will handle customer queries, provide product information, resolve issues, and ensure a smooth and positive customer experience.

Key Responsibilities

Handle inbound and outbound customer calls, emails, and messages professionally.
Assist customers with order-related queries, product information, and service support.
Resolve customer complaints efficiently and ensure customer satisfaction.
Maintain accurate records of customer interactions and follow-ups.
Coordinate with internal teams (sales, logistics, operations) for quick issue resolution.
Ensure timely updates to customers regarding their inquiries or issues.
Follow company communication guidelines and maintain brand tone.
Identify customer needs and provide appropriate solutions or recommendations.
Meet daily/weekly performance metrics such as response time, resolution rate, and customer satisfaction.

Requirements

Proven experience in customer service or customer support (preferred).
Excellent communication skills in English and Hindi (additional languages are an advantage).
Strong listening, problem-solving, and interpersonal skills.
Ability to multitask, stay organized, and manage time effectively.
Basic computer knowledge (MS Office, CRM tools, email handling).
Ability to remain calm and patient while dealing with customers.
Positive attitude and willingness to learn.

Call 9990826292

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