Customer Care Executive

0 years

1 - 2 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


We are looking for a dedicated and friendly Customer Care Executive to join our team. The ideal candidate will handle customer queries, provide product information, resolve issues, and ensure a smooth and positive customer experience.

Key Responsibilities

  • Handle inbound and outbound customer calls, emails, and messages professionally.
  • Assist customers with order-related queries, product information, and service support.
  • Resolve customer complaints efficiently and ensure customer satisfaction.
  • Maintain accurate records of customer interactions and follow-ups.
  • Coordinate with internal teams (sales, logistics, operations) for quick issue resolution.
  • Ensure timely updates to customers regarding their inquiries or issues.
  • Follow company communication guidelines and maintain brand tone.
  • Identify customer needs and provide appropriate solutions or recommendations.
  • Meet daily/weekly performance metrics such as response time, resolution rate, and customer satisfaction.

Requirements

  • Proven experience in customer service or customer support (preferred).
  • Excellent communication skills in English and Hindi (additional languages are an advantage).
  • Strong listening, problem-solving, and interpersonal skills.
  • Ability to multitask, stay organized, and manage time effectively.
  • Basic computer knowledge (MS Office, CRM tools, email handling).
  • Ability to remain calm and patient while dealing with customers.
  • Positive attitude and willingness to learn.

Call 9990826292

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