Hiring For ServiceNow Technical Lead -Pune

Job opportunity for Servicenow Technical Lead role for Pune office-

Below is the Job description for your reference.

pooja.sharma@smith-nephew.com

Role Overview

The ServiceNow Technical Lead is responsible for hands-on leadership and technical direction across our ServiceNow platform. This role will be responsible for leading development, integrations, and ensuring the platform adheres to best practices & standards.

The candidate needs to have deep expertise across multiple ServiceNow modules, strong scripting and integration skills, and a track record of delivering scalable solutions. This role will be a single point of contact for any technical guidance.

Responsibilities:

Core Technical Skills:

Platform Expertise:

- Deep understanding of ServiceNow architecture, data model, and core modules (ITSM, ITOM, IRM, CMDB, HRSD, SPM etc.)

- Collaborate with infrastructure and security teams to ensure performance, compliance, and security.

- Lead platform upgrades and manage technical debt and de-customization efforts.

- Troubleshooting, query optimization, script refactoring, performance analytics

Scripting & Configuration:

- JavaScript, Glide API, Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, ACLs

Automation & Workflows:

- Flow Designer, Workflow Editor, Scheduled Jobs, Inbound Actions

Integration:

- REST/SOAP APIs, Web Services, MID Server, Integration Hub, OAuth 2.0, SAML

Service Portal & UI:

- Service Portal widgets, AngularJS, HTML/CSS, Catalog Items, Custom Widgets

Data & CMDB:

- CMDB modelling, CI relationships, Discovery, Service Mapping, Data normalization, Archival best practices.

Security & Access Control:

- Role-based access, ACL design, Data policies, Field-level security

Development Oversight:

- Oversee and guide the development team through all stages of solution delivery.

- Conduct code reviews, ensure quality assurance, and manage defect resolution.

- Develop or review complex workflows, Business Rules, UI Policies, and Flow Designer flows.

Collaboration & Stakeholder Engagement

- Work with business analysts, process owners, and project managers to understand requirements and translate them into technical solutions.

Mentoring & Best Practices:

- Mentor and support junior developers and team members.

- Promote adherence to ServiceNow development best practices.

Experience:

- 7+ years of experience in ServiceNow development and architecture.

- Extensive experience in core modules like ITSM, ITOM, CMDB, and IRM/GRC.

- Strong proficiency in JavaScript, Glide APIs, Service Portal, and Flow Designer.

- Experience with integration frameworks (REST, SOAP, MID Server, OAuth, etc.).

- Knowledge of Agile/Scrum methodologies and DevOps practices (ATF, CI/CD, Git).

- Good to have Knowledge on AI & Predictive intelligence .

Interested can share profile at pooja.sharma@smith-nephew.com