Work from Office
Full Time
Handling application support for SaaS platforms Duck Creek
Coordinating with offshore teams for issue resolution and environment setup.
Managing incident logging and escalation in alignment with ITIL frameworks
Incident Management: Respond to and resolve user-reported incidents and service requests related to application
Troubleshooting: Diagnose technical problems, identify root causes, and implement effective solutions for application and system issues
System Maintenance: Perform routine checks on application health to ensure reliability
User Support: Guide users through problem resolution steps via phone, email, or chat, ensuring clear communication and minimal disruption.
Documentation: Create and maintain technical documentation, including knowledge base articles.
Collaboration: Work closely with developers, testers, and other IT teams to resolve complex issues and support new system implementations.
Training: Provide training and guidance to end-users for effective use of technology and applications.
Duck Creek
Yes
4
Service Now
Yes
3
Jira
Yes
3
Insurance Domain
Yes
3
Cerebra
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