Hiring For HRSS_Hyderabad_MNC

Role & responsibilities

Responsibilities:

Provides quality service in response to incoming inquiries through the call center, web portal chat, and web portal employee case submissions.
Searches the HR web portal and knowledge base system for relevant information to provide answers to incoming inquiriesAbility to manage multiple complex issues/tickets and prioritize concurrently.Deliver live support through chat and phone, ensuring high employee satisfaction.Effectively review and process HR service requests and transactions related to HR specialties with a high degree of accuracy and adherence to procedures.Uphold exceptional KPI standards and internal quality. Possess a service-oriented mindset and Employee experience.Partner with Tier 2 and 3 teams (different HR functions) to be aware of all the required information to manage the ServiceNow ticketsAssists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management and compensation, job postings, etc.).Provide timely information and/or education for all levels of an Employees on HR issues via ticketing system.Maintain a courteous and respectful demeanor. Uphold high standards of behavior and communication.Approach challenges as opportunities. Be resourceful, find solutions, and go the extra mile to resolve issues effectively.Understand and connect with the needs, feelings, and perspectives of Employees/stakeholders. Put yourself in their shoes to provide personalized and compassionate service.Act as a Subject Matter Expert to support other team members/New Joiner.Participates in continuous improvement initiativesOther responsibilities, as assigned

Skills and qualifications:

2-4 years Shared service experience preferably in a HR shared service environment, and/or a college degree with a preferred major in Human Resources, Communications or Business.
Must have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential informationExhibits patience and empathyPossesses strong problem-solving skillsActively looks for process improvementsProficient in managing stakeholders and engaging with employees in a multi-national and diverse HR Shared Service setup.Proficiency in Workday, ServiceNow, BSwift , Darwin etc.Competent in juggling various tasks, setting priorities, and efficient time management to meet business demands.Strong communication skills along with active listening.