Associate, HR Shared Services

Shift: 6PM-2AM

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Position Expectations

• As an Individual Contributor as part of the HR Shared Services team in India, you will play a vital role responsible for transitioning work and making sure relevant SLAs are met
• Learn and perform newly set up processes and over time gain subject matter expertise in the work
• Suggest new practices, programs, and policies to meet interpersonal and strategic business/management needs
• Adhere to and demonstrate high proficiency in agreed critical metrics SLAs
• Assist to build and maintain a Knowledge Base for Case Management
• Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures
• Collect and cleanse data to populate management reporting systems

Key Skills Abilities

• 1-3 years experience in HR Operations / Shared Services in an HR Shared Services role (NAMER)
• Experience in onboarding employees globally
• Has expertise in HR Operations with eye for detail and process adherence
• Is a self-starter who is intrinsically motivated for their own performance to achieve desired results
• Can function independently, with minimal mentorship and supervision
• Open to work in a 24X7 role
• Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it
• Should be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc.
• Ability to get into detailing the process and have an eye for detail to suggest process improvements