Hiring For IT Helpdesk/ Fresher OR RXP/ UPTO 5 LPA

Greeting!! We are hiring for Store Helpdesk Only graduate Freshers - 3.5 lpa Experience UG/ Graduate - 5 lpa UK Rotational Shift 5 days of working, 2 days off Location: Whitefield For further queries call or share your cv on whatsapp HR Muskaan 8884496984 HR Akash 8884496981 HR Sam 9513900440 Role & responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware, software, and network problems. Identifying the root cause of issues and developing effective solutions. Providing step-by-step instructions to users on how to resolve problems. Escalating complex issues to appropriate internal teams when necessary. System Installation and Configuration: Installing and configuring hardware and software. Ensuring compatibility between different systems and components. Setting up user accounts and profiles. User Support and Communication: Responding to user inquiries via phone, email, chat, or other channels. Providing timely and accurate information and feedback. Educating users on how to use software and hardware. Maintaining good communication and professional relationships with clients. Documentation and Knowledge Management: Documenting technical information, solutions, and procedures. Maintaining knowledge bases and documentation resources. Creating and maintaining procedural documentation for troubleshooting and usage. System Maintenance and Monitoring: Monitoring system performance and identifying potential problems. Performing routine maintenance tasks, such as software updates and hardware checks. Ensuring the smooth and efficient operation of IT systems. Other Responsibilities: Assisting with software installations and implementation plans. Collaborating with other IT teams to resolve system issues. Testing new technologies and evaluating their performance. Staying up-to-date with the latest technologies and trends. Preferred candidate profile Graduate freshers with PDC Good technical knowledge Candidates should be aware of new technologies Thanks and regards, Rivera Manpower Services