0 - 2 years
2 - 4 Lacs
Posted:3 weeks ago|
Platform:
Work from Office
Full Time
2: Candidate Must Not Have Any Exams in the Next 6 Months
3: 24x7 Shifts
4: 5 Days Working
A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat.
Answering questions about products or services, providing information, and offering guidance.
Troubleshooting problems, addressing complaints, and finding solutions to customer concerns.
Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience.
Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction.
Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
KVC CONSULTANTS LTD
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