Hiring For Global Command Centre Executive Horeca

Vbeyond Corporation

1 - 6 years

6 - 7 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Supply Chain Analytics Cross Functional Coordination Microsoft Tools Data Analysis Team Leadership Advanced Excel Strategic Planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Act as the point of contact and coordinator between sales, supply chain, category, and operations teams to ensure smooth execution of all customer transactions.

Drive daily operational excellence track, monitor, and follow up on open issues, customer escalations, and execution bottlenecks.
Ensure a high-quality customer experience by resolving escalations swiftly and aligning internal teams on service delivery expectations.
Take ownership of KPI dashboards, ensuring accurate and timely tracking of all key sales and operational metrics.
Perform deep dives into key topline metrics to identify performance gaps and initiate corrective actions.
Handle incoming customer queries, follow up proactively, and close issues over phone calls when necessary.
Collaborate cross-functionally to improve processes and align teams toward customer goals.

Preferred candidate profile

Experience in the HORECA segment or a startup/fast-paced environment.

Basic knowledge of CRM tools or ticketing systems.

Bachelor's degree in business, operations, or a related field.

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