Home
>
Jobs in Bengaluru
>
Firstsource
>
Hiring For Email Process

Hiring For Email Process

Firstsource

0 - 5 years

0 - 2 Lacs

Bengaluru

Posted:23 hours ago| Platform:

Apply

Skills Required

Customer Supprt Blended Process Inbound Process Email Support Customer Service Non Voice Process International Non Voice Chat Support Non Voice Bpo Non Voice International Chat Process Email Process Chat Process Customer Support CSE Backend Process Domestic Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Location:

Experience:

Key Responsibilities:

Manage and respond to high volumes of incoming customer emails professionally and promptly.
Resolve customer queries and complaints via email, maintaining a positive and empathetic tone.
Categorize, prioritize, and escalate emails as necessary.
Maintain email templates and update FAQs to ensure consistent communication.
Collaborate with internal teams to gather information and provide accurate responses.
Track email performance metrics and suggest process improvements to enhance efficiency.

More Jobs at Firstsource

Back Office Executive

Bengaluru

Experience: Not specified

INR 1 - 3 Lacs

Non Voice Process Executive

Mumbai Suburbs, Goregaon

Experience: Not specified

INR 1 - 2 Lacs

Non Voice Executive

Mumbai, Mumbai Suburban, Goregaon

1 - 2 yrs

INR 1 - 2 Lacs

Assistant Manager - Human Resources

Mumbai Metropolitan Region

5 - 8 yrs

Salary: Not disclosed

Hiring For International chat support executive

Bengaluru

1 - 3 yrs

INR 1 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Customer Supprt Interview Now

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.