Hiring Chat Voice & Blended | Kolkata | 6LPA CTC

HBR KOLKATA IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL VOICE BLENDED CHAT & NON VOICE PROCESS

Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot.

CTC - Upto 3.5LPA - 6LPA for One Year Experience's candidates

Call & WhatsApp No: 9147047911, 9147047910, 9007152957

In case there is no response on the above numbers, Pls WhatsApp your cv @9674757948 we will call you

Interview Venue:

HUMAN BEFORE RESOURCE PRIVATE LIMITED

DN 2, SIGNET TOWER UNIT 804 8TH FLOOR

COLLEGE MORE, SALT LAKE SECTOR V

KOLKATA - 700091

Eligibility:

Higher Secondary Graduates and Post Graduates can apply.

Excellent English communication is mandatory.

Desired Candidate Profile:

Candidates must have excellent communication in English.

Candidates should be comfortable with night shifts

Candidates should be comfortable with work from office.

Candidates should have all marksheets and certificates.

Candidates should have all government ID proofs ( Aadhar Card and PAN Card)

Candidates have to come to office for walk in interview.

Candidates should be located within 25-30 kms of boundary from office location.

Candidates should be immediate joiners.

Perks and Benefits.

Permanent and full time opportunity

Cab facility

Incentives and allowances

5 Working Days with 2 weekoff..

Role & responsibilities:

Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.

Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions.

Follow standard processes and procedures to resolve all client queries.

Resolve client queries as per the SLAs defined in the contract.

Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients.

Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.

Document and analyze call logs to spot most occurring trends to prevent future problems.

Maintain and update self-help documents for customers to speed up resolution time.

Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution.

Ensure all product information and disclosures are given to clients before and after the call/email requests.