Webpt

Who We Are Looking For As a Senior Network Engineer at WebPT, you will play a pivotal role in managing, securing, and optimizing WebPTs network and its performance. Operating with a high degree of independence, you will oversee the maintenance, modernization and fortification of our multi-cloud network infrastructure as we expand and migrate more services to the cloud. You will collaborate closely with teams across Cloud Operations, Database Administration, DevOps, Development, and InfoSec, serving as a key advocate for network operations while contributing to strategic initiatives that drive innovation and efficiency. This role demands a strong grasp of hybrid cloud environments spanning AWS, Azure and colocation facilities, along with knowledge of VMWare, KVM, Hyper-V hypervisors, Windows and Linux systems. Exceptional problem-solving and troubleshooting skills are essential, coupled with a passion for continuous improvement, security enhancements, and performance optimization. What Youll Be Doing As A Part of Our Team Primarily responsible for Network operations including installation, configuration, support, and lifecycle management of network devices components (Routers, Switches, Firewalls, and Wireless access points) Monitoring network performance and ensuring reliability Performing system upgrades, patches and security configurations Participate in on-call rotation and collaborate with the teams during off-business hours or weekend planned maintenance, service Go-Lives, cloud migrations, and incidents. Regularly collaborate with the Cyber security and compliance team to understand the newly found risks, plan the fixes and/or mitigation, report on patching progress, and escalate issues and roadblocks. Create and maintain runbooks that outline operational procedures Participate and drive projects to support business initiatives and team goals. What You Should Have to Qualify Solid experience in managing, securing and upgrading hybrid cloud networks for a medium or large organization Experience, confidence and comfort with AWS and/or Azure networking. Comfortable navigating through AWS and/or Azure console and making network related changes Must have worked on securing services using WAF and its advanced functionality Working knowledge of F5 Distributed Cloud WAF Comfortable to support the on-premise networks built using Fortinet and Cisco products Experience supporting and managing site-to-site IPSec tunnels and VPNs 8+ years of overall experience with 5+ as Network administrator 3 plus years experience or certifications with AWS and/or Azure is required Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies Ideally, You Would Also Have These Candidates with AWS Certified Advanced Networking will be preferred. AWS Transit Gateway and Direct Connect experience Knowledge of scripting platforms such as powershell, Terraform Bash Experience working in a healthcare technology environment and/or in HIPAA or PCI environments is helpful Bachelordegree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience Knowledge and understanding of IT service management, relevant industry best practices and standards Good critical thinking, decision-making skills and communication skills, including the ability to be influential and persuasive with stakeholders Superior time management, juggling with priorities and organizational skills Culture is at our Core Service: Create Raving Fans Accountability: Follow Up; Own Up Attitude: Possess True Grit Personality: Be Minty Work Ethic: Be Rock Solid Community Outreach: Give Back Health and Wellness: Live Better Resource Efficiency: Do Ms With Menos About Us Here, we work hardbut we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if youre a can-do kinda person who loves to help Members win and enjoys working from just about anywherethen youll fit right in. Weve got big plans, but we cant achieve them without you. Join us, and lets achieve greatness. #LI-Onsite

Who We Are Looking For Payment Posting Manager (PP) is responsible for overseeing the entire payment posting process, ensuring accuracy and efficiency in all operations. This role involves leading and managing the payment posting team, developing and implementing process improvements, and ensuring compliance with healthcare regulations. The manager analyzes financial data, prepares reports, and collaborates with other departments to streamline operations and enhance overall performance. What Youll Be Doing As A Part of Our Team Team Management: Supervising and training staff involved in the revenue cycle process. Leadership: Ability to lead and motivate a team, ensuring that all members are working efficiently and effectively. Analytical Skills: Proficiency in analyzing financial data and identifying trends to improve revenue cycle processes. Communication: Strong verbal and written communication skills to interact with team members, other departments, and external stakeholders. Problem-Solving: Ability to quickly identify issues and implement effective solutions to improve processes and resolve conflicts. Attention to Detail: Ensuring accuracy in billing, coding, and reporting to avoid errors and compliance issues. Technical Proficiency: Familiarity with revenue cycle management software and other relevant technology (Need to have knowledge on multiple PMS, EMR and Clearing Houses). Customer Service: Skills to handle patient inquiries and resolve billing issues in a professional and empathetic manner. Regulatory Knowledge: Understanding of healthcare regulations and compliance requirements related to revenue cycle management. Process Improvement: Identifying and implementing improvements in RCM and collections processes. Compliance: Ensuring all activities comply with relevant regulations and standards. Reporting: Preparing and analyzing financial reports related to revenue cycle performance. Collaboration: Working closely with other departments to streamline operations and improve efficiency. What You Should Have to Qualify 10-15 Yrs of experience in full-cycle medical billing or schooling Healthcare compliance and terminology knowledge 10 years of Revenue Cycle Management experience 8 years of progressive Leadership responsibility Graduate degree from a Govt. Recognized university. Culture is at our Core Service: Create Raving Fans Accountability: Follow Up; Own Up Attitude: Possess True Grit Personality: Be Minty Work Ethic: Be Rock Solid Community Outreach: Give Back Health and Wellness: Live Better Resource Efficiency: Do Ms With Menos

Who We Are Looking For We are seeking a MuleSoft Developer to design, develop, and implement integration solutions using the MuleSoft Anypoint Platform. The ideal candidate will have hands-on experience in building APIs, integrating with various systems, and delivering scalable solutions. The role involves working closely with architects and other developers to create seamless integration flows and ensuring optimal performance across platforms. What Youll Be Doing As A Part of Our Team The role involves working closely with architects and other developers to create seamless integration flows and ensuring optimal performance across platforms Develop, test, debug, implement, and document moderately complex software programs Research and analyze existing systems and program requirements Resolve production support problems Conduct quality assurance activities such as peer reviews Develop integration solutions using MuleSoft Anypoint Studio and Mule ESB Design and implement APIs, data transformations, and real-time integrations Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions Build reusable components and frameworks for APIs and integrations Troubleshoot and resolve technical issues related to integration processes Use DataWeave to handle data transformation and mapping between different formats Ensure security best practices are followed, including OAuth, JWT, and SSL Develop unit tests for integration flows to ensure robust and error-free solutions Participate in code reviews and follow best practices in software development Assist with the deployment and monitoring of integration solutions across environments What You Should Have to Qualify Bachelors degree in Computer Science, Information Systems, or equivalent experience. 5+ years of experience developing MuleSoft Anypoint solutions and platform administration. 3+ years of Salesforce hands-on development and/or integration experience. Strong expertise in Java, RESTful web services, and integration design patterns. Proficiency with security protocols, including OAuth, SSL, and SAML. Experience integrating with Salesforce, ERP systems, and other enterprise-grade platforms. Solid understanding of SDLC pipelines, deployment processes, and DevOps practices. Certifications: MuleSoft Developer 1 and MuleSoft Developer II. Strong analytical skills, communication skills, and the ability to manage multiple priorities in a fast-paced environment. Ideally, You Would Also Have These Certifications: MuleSoft Integration Architect I, Salesforce CPQ Specialist, Salesforce Sales Cloud Consultant Experience with MuleSoft connectors for platforms like SAP, Sage Intacct, or Five9. Knowledge of automated user provisioning as part of the quote-to-cash process. Exposure to the healthcare or SaaS industry. Culture is at our Core Service: Create Raving Fans Accountability: Follow Up; Own Up Attitude: Possess True Grit Personality: Be Minty Work Ethic: Be Rock Solid Community Outreach: Give Back Health and Wellness: Live Better Resource Efficiency: Do Ms With Menos About Us Here, we work hardbut we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if youre a can-do kinda person who loves to help Members win and enjoys working from just about anywherethen youll fit right in. Weve got big plans, but we cant achieve them without you. Join us, and lets achieve greatness. #LI-Onsite

Who We Are Looking For We are seeking a Salesforce Developer to build and enhance Salesforce solutions that support critical business functions. You will work closely with business stakeholders, administrators, and fellow developers to design, develop, and implement scalable solutions. This role is hands-on and requires strong problem-solving skills with a focus on efficient development and best practices. What Youll Be Doing As A Part of Our Team Salesforce Development: Implement and customize Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, and declarative tools like Flows and Process Builder. Bug Fixing & Enhancements: Support existing applications by troubleshooting and resolving issues efficiently. Integration Support: Work with integrated applications and assist in maintaining system integrations (but not expected to develop them independently). Release & Deployment: Assist in Salesforce deployments and release management, including sandbox testing and version control. Technical Documentation: Contribute to documentation of system configurations, development changes, and coding best practices. Collaboration: Work closely with product managers, and administrators to translate requirements into technical solutions. Testing & Debugging: Support unit and system testing to ensure quality deliverables. Security & Compliance: Follow Salesforce security best practices and data governance policies. Continuous Learning: Stay up to date with Salesforce releases and best practices, with opportunities for mentorship from senior developers. What You Should Have to Qualify 3+ years of hands-on Salesforce development experience in Sales Cloud and Service Cloud. 2+ years of experience working in Agile/Scrum environments. Salesforce Certifications: Salesforce Administrator and Platform Developer I. Proficiency in Apex, Lightning Web Components (LWC), Visualforce, SOQL/SOSL, and JavaScript. Strong knowledge of Salesforce declarative tools (Flows, Process Builder, Validation Rules). Experience with Salesforce security, data modeling, and performance best practices. Experience troubleshooting and resolving Salesforce bugs, performance issues, and deployments. Strong problem-solving skills and ability to learn from senior team members. Excellent communication skills and ability to collaborate with technical and non-technical stakeholders. Ideally, You Would Also Have These CPQ Specialist Prior experience in a SaaS technology company. Culture is at our Core Service: Create Raving Fans Accountability: Follow Up; Own Up Attitude: Possess True Grit Personality: Be Minty Work Ethic: Be Rock Solid Community Outreach: Give Back Health and Wellness: Live Better Resource Efficiency: Do Ms With Menos About Us Here, we work hardbut we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if youre a can-do kinda person who loves to help Members win and enjoys working from just about anywherethen youll fit right in. Weve got big plans, but we cant achieve them without you. Join us, and lets achieve greatness.

Role: Support Specialist I - Onsite Shift: Night Shift (both way cab facility provided as per transport policy) Who We Are Looking For As a Support Specialist 1 - Chat & Email, youll be on the question-and-answer front lines, using your expert knowledge of our software to ensure our customers use Webpt's product offerings to their full potential. That means learning Webpt products inside and outand communicating your expertise in ways that cater to a variety of different learning styles. At Webpt, we like to hire the most talented team members, then give them the tools to do their jobs. What Youll Be Doing As A Part of Our Team Serve as the primary point of contact for all Members Provide exceptional customer service and maintain a CSAT score of 90 or above Answer inbound live chats and email as primary responsibility Respond to a variety of technical and non-technical inquiries as quickly and accurately as possible Stay in communication with each Member until you’ve resolved their issue while documenting the progress of the issue throughout Escalate issues to the next level of Support when appropriate Monitor and track support cases within Salesforce, Webpt’s help desk and customer relationship management (CRM) system Maintain key performance goals such as response time, resolution rate, and quality assurance Provide feedback on, utilize, and contribute to the knowledgebase to facilitate quicker issue resolution Organize and prioritize caseload to meet SLAs and identify tickets in need of escalation Adhere to all confidentiality and compliance regulations, including HIPAA Reliable and punctual in reporting for work and taking designated breaks What You Should Have to Qualify Two years of experience in a fast-paced help center or customer service environment or combination of degree and experience Technical aptitude and proven ability to use web browser, web applications, and other forms of technology Critical thinking skills; this job requires the ability to troubleshoot a variety of issues Communicate effectively through written text Be passionate about quality customer service Exude confidence Ability to navigate multiple web applications simultaneously, and be proficient with online meeting software and web conferencing tools Be able to take chats and respond to cases with a sense of urgency and high level of accuracy Be organized, ahead of schedule, communicative, and accountable Be solution driven for positive outcomes Ideally, You Would Also Have These Experience working is a SaaS environment or with a similar EMR platform Five years Customer Service experience Medical admin or billing experience Help desk, troubleshooting, or call center experience Culture is at our Core Service: Create Raving Fans Accountability: Follow Up; Own Up Attitude: Possess True Grit Personality: Be Minty Work Ethic: Be Rock Solid Community Outreach: Give Back Health and Wellness: Live Better Resource Efficiency: Do Ms With Menos About Us Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.

Who We Are Looking For As a WebPT Order Desk Specialist, youll work your magic center stage and behind the scenes to assist our Members as well as our Sales, Success and Operations teams. Using your critical thinking skills and vast knowledge of our software, you will efficiently process orders for new and existing customers, verify signed agreements and quotes for accuracy, and manage the provisioning and de-provisioning of member accounts. Additionally, you will handle billing inquiries, perform financial transactions, and ensure the accuracy and timeliness of product delivery. Collaboration with cross-functional teams will be essential to maintaining accurate billing and providing support within the Case Management System. To do so, youll need to learn the WebPT application inside and out, including all key administrative functionsbut, dont worry, with your amazing skills, youll make it look easy. What Youll Be Doing As A Part of Our Team Manage and support the quote-to-cash process for all new account signups and existing account amendments, ensuring accuracy and efficiency at every stage. Using SalesForce, verify signed agreements against system quotes, ensuring accuracy of products, pricing, promotions or discounting, term dates, and additional terms. Review contract billing events for proper entry in SFDC against customer contract. Track any pending contractual issues, billing issues, or pending invoices and work with other departments to make the necessary corrections. Manage and action daily review of the SFDC Case Management System. Assist with manually correcting invoices and credits as needed. Respond to a variety of account related questions quickly and accurately via case management and email. Process new sales orders timely and accurately Perform account audits and make adjustments when needed; pay close attention to detail. Accurately fulfill member requests to account changes in a timely manner. This includes facilitating the quote to cash process for license adjustments, module adjustments, location adds, cancellations, account restructures, invoice requests etc. Adhere to all confidentiality and compliance regulations, including HIPAA. What You Should Have to Qualify Associates degree or equivalent combination of education and experience 2+ years relevant professional level work experience, ideally in Order Management or Deal Desk functions Advanced MS Office skills required (Outlook, Excel, Word, etc.) Ability to work in multiple accounting software systems such as Salesforce and Sage Intacct Ability to identify process improvement opportunities and recommendations Experience with Salesforce Ideally, You Would Also Have These Experience reviewing contract terms and customer quotes preferred Experience reconciling customer invoices to customer contracts preferred 2+ years of experience in a high volume, high intensity environment preferred Culture is at our Core Service: Create Raving Fans Accountability: Follow Up; Own Up Attitude: Possess True Grit Personality: Be Minty Work Ethic: Be Rock Solid Community Outreach: Give Back Health and Wellness: Live Better Resource Efficiency: Do Ms With Menos About Us Here, we work hardbut we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if youre a can-do kinda person who loves to help Members win and enjoys working from just about anywherethen youll fit right in. Weve got big plans, but we cant achieve them without you. Join us, and lets achieve greatness. #LI-Onsite

What Youll Be Doing As A Part of Our Team Training Delivery against plan Oversee the training batches of AR, Front End Payment Posting Work closely with Ops team HR team to identify the training needs Create the training plan Conduct OJT (On the Job Training) Conduct refresher training What You Should Have to Qualify 5+ years of experience in a RCM At-least 1 year as a trainer Proficiency in Microsoft Office and various medical billing systems. Intermediate to advanced Excel skills PPT required. Graduate from Recognized university Has sound knowledge of End to End RCM Has at least 1-2 years of experience in training delivery Has overall experience of at least 5 -6 years in US healthcare Knowledge of Payer rules and regulations. Demonstrate ability in managing projects with multi-disciplinary teams, with exceptional relationship-building skills. Ability to effectively speak with providers, employees, and all levels of staff within the company. Strong work ethic, well-spoken and professional. Be organized, ahead of schedule, communicative, and accountable. In short, own your role entirely, while being open to criticism, suggestions, and new ideas. Strong attention to detail and keep a constant eye out for opportunities to improve efficiency. Culture is at our Core Service: Create Raving Fans Accountability: Follow Up; Own Up Attitude: Possess True Grit Personality: Be Minty Work Ethic: Be Rock Solid Community Outreach: Give Back Health and Wellness: Live Better Resource Efficiency: Do Ms With Menos About Us Here, we work hardbut we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if youre a can-do kinda person who loves to help Members win and enjoys working from just about anywherethen youll fit right in. Weve got big plans, but we cant achieve them without you. Join us, and lets achieve greatness. #Onsite

Responsibilities: Identify, analyze, and manage all EDI functions. Train staff on how to complete all tasks assigned, such as: EDI and ERA enrollments, claim rejections and database set up. Assist with creating and maintaining electronic ANSI and paper claim formats. Establish and maintain the necessary billing and tracking systems to maximize first pass claim acceptance. Coordinate, assign, audit, and supervise work with all EDI staff assigned to ensure productivity standards and goals are consistently met. Review and analyze past due tasks with EDI staff weekly. Establish and maintain productive relationships with key resources including Managers as well as external vendors. Acts as first level of support for internal and external escalated issues. Document outcomes and track completion of activities. Work with EDI manager to determine the level of automation possible and the necessary personnel to achieve collection goals and quality benchmarks. Oversee monthly EDI reporting requirements. Supervise staff. Supervision duties to include: performance management, Coaching, training and development, work flow planning and disciplinary actions, periodic 1 on 1 with team, Provide constructive feedback. Implement and maintain department compliances with new and existing policies and procedures. Ensure timely completion of month end duties. Reliable and punctual in reporting for work and taking designated break Abilities and Knowledge Have knowledge of ICD-10 and CPT codes as well as insurance guidelinesespecially Medicare and Medicaid. Strong knowledge of ANSI guidelines and EDI/ERA enrollment processes. Knowledge of Payer rules and regulations. Demonstrate ability in managing projects with multi-disciplinary teams, with exceptional relationship-building skills. Ability to effectively speak with providers, employees, and all levels of staff within the company. Strong work ethic, well-spoken and professional. Be organized, ahead of schedule, communicative, and accountable. In short, own your role entirely, while being open to criticism, suggestions, and new ideas. Strong attention to detail and keep a constant eye out for opportunities to improve efficiency. Be passionate about customer service. You love helping people, and you constantly strive to deliver great solutions. Have knowledge or experience with rehab therapy community and the day-to-day operations of a large PT, OT, or SLP clinic. Work well in difficult situations. Proficiency in Microsoft Office and various medical billing systems. Intermediate to advanced Excel skills Knowledge of Payer Portals Education and Experience Required: 5+ years of experience in a RCM, at least 2 years in Billing operations. At-least 1 year as a Team Lead Proficiency in Microsoft Office and various medical billing systems. Intermediate to advanced Excel skills required. Graduate from Recognized university Culture is at our Core Service: Create Raving Fans Accountability: Follow Up; Own Up Attitude: Possess True Grit Personality: Be Minty Work Ethic: Be Rock Solid Community Outreach: Give Back Health and Wellness: Live Better Resource Efficiency: Do Ms With Menos About Us Here, we work hardbut we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if youre a can-do kinda person who loves to help Members win and enjoys working from just about anywherethen youll fit right in. Weve got big plans, but we cant achieve them without you. Join us, and lets achieve greatness. #LI-Onsite

As a WebPT Order Desk Specialist, youll work your magic center stage and behind the scenes to assist our Members as we'll as our Sales, Success and Operations teams. Using your critical thinking skills and vast knowledge of our software, you will efficiently process orders for new and existing customers, verify signed agreements and quotes for accuracy, and manage the provisioning and de-provisioning of member accounts. Additionally, you will handle billing inquiries, perform financial transactions, and ensure the accuracy and timeliness of product delivery. Collaboration with cross-functional teams will be essential to maintaining accurate billing and providing support within the Case Management System. To do so, youll need to learn the WebPT application inside and out, including all key administrative functionsbut, dont worry, with your amazing skills, youll make it look easy. What Youll Be Doing As A Part of Our Team Manage and support the quote-to-cash process for all new account signups and existing account amendments, ensuring accuracy and efficiency at every stage. Using SalesForce, verify signed agreements against system quotes, ensuring accuracy of products, pricing, promotions or discounting, term dates, and additional terms. Review contract billing events for proper entry in SFDC against customer contract. Track any pending contractual issues, billing issues, or pending invoices and work with other departments to make the necessary corrections. Manage and action daily review of the SFDC Case Management System. Assist with manually correcting invoices and credits as needed. Respond to a variety of account related questions quickly and accurately via case management and email. Process new sales orders timely and accurately Perform account audits and make adjustments when needed; pay close attention to detail. Accurately fulfill member requests to account changes in a timely manner. This includes facilitating the quote to cash process for license adjustments, module adjustments, location adds, cancellations, account restructures, invoice requests etc Adhere to all confidentiality and compliance regulations, including HIPAA. What You Should Have to Qualify Associates degree or equivalent combination of education and experience 2+ years relevant professional level work experience, ideally in Order Management or Deal Desk functions Advanced MS Office skills required (Outlook, Excel, Word, etc) Ability to work in multiple accounting software systems such as Salesforce and Sage Intacct Ability to identify process improvement opportunities and recommendations Experience with Salesforce Ideally, You Would Also Have These Experience reviewing contract terms and customer quotes preferred Experience reconciling customer invoices to customer contracts preferred 2+ years of experience in a high volume, high intensity environment preferred Culture is at our Core Service: Create Raving Fans Accountability: Follow Up; Own Up Attitude: Possess True Grit Personality: Be Minty Work Ethic: Be Rock Solid Community Outreach: Give Back Health and we'llness: Live Better Resource Efficiency: Do Ms With Menos

Position Summary: The WebPT Accounts Receivable Team Lead for WebPT, you will supervise the day-to-day activities of the AR staff to ensure maximum productivity, completion, and resolution of assigned projects and duties. This includes achievement of established monthly and quarterly accounts receivable goals in accordance with WebPT policies, practices and procedures. Responsibilities Identify, analyze, and manage all issues pertaining to accounts receivable. Coordinate, assign, audit and supervise work of the staff assigned to ensure productivity standards and goals are consistently met. Review and analyze past due receivables on a weekly basis. Monitor AR reconciliations, and related adjustments to ensure accuracy and timely processing. Establish and maintain productive relationships with key resources, including Managers. Active participation in weekly AR calls; coordinate activities and share responsibility for projects with other key AR staff. Establish and maintain the necessary billing and receivables updates/ tracking systems to maximize collections and cash flow. Work with Managers to determine the level of automation possible and the necessary personnel to achieve collection goals. Oversee monthly A/R reporting requirements. Coach and Supervise staff including: performance management, mentoring, 1-on-1s, training needs identification and development, work flow planning and disciplinary actions. Implement and maintain Operations compliances with new and existing policies and procedures. Performs other duties as assigned. Continually evaluate AR operations and make suggestions for improvement. Work the aging accounts and collect pending receivable payments from insurance companies. Prioritize and effectively communicate. Work with the team to achieve and maintain key AR benchmarks. Meet Teams Productivity and Quality Goals. Adhere to all HIPAA guidelines and regulations keeping all of the data in our system safe and secure. Reliable and punctual in reporting for work and taking designated breaks. Assures KPIs and SLAs are met Generate defined standard reports and process ad-hoc reports. Contribute to Accounts Receivable process improvement initiatives as required. Abilities and Knowledge Making decisions, problem solving, and a knack for finding solutions are key in this role. Ability to resolve payment issues and effectively follow up with insurance companies. Knowledge of insurance guidelines, especially those associated with Medicare and Medicaid as well as ICD-10 and CPT codes. Critical and analytical thinking skills to help resolve billing issues and collect payments. Top-notch confidentiality in accordance with Data Privacy Policy. Be passionate about quality. Be able to perform in all forms of communication (i.e., phone and email). Youll be interacting with insurance companies regarding accounts, past due balances, unpaid claims, and other billing-related items. Strong communication skills are a must. Be fluent in billing language and comfortable with AR software. Meet weekly metrics by working the required number of accounts per day, which includes working denials, sending appeals, communication with our members and patients. Proficiency in Microsoft Office and various medical billing systems. Intermediate to advanced Excel skills Knowledge of Payer Portals Knowledge of clearing houses. Education and Experience Required: One to Two years of leading AR teams, over-all at-least 5 Years of Experience in RCM Graduate degree from a Govt. Recognized university. Preferred but not mandatory: Experience in physical therapy billing a plus but not required. Other areas of billing, such as orthopedics, chiropractic, or any specialty medicine. Culture is at our Core Service: Create Raving Fans Accountability: Follow Up; Own Up Attitude: Possess True Grit Personality: Be Minty Work Ethic: Be Rock Solid Community Outreach: Give Back Health and Wellness: Live Better Resource Efficiency: Do Ms With Menos About Us Here, we work hardbut we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if youre a can-do kinda person who loves to help Members win and enjoys working from just about anywherethen youll fit right in. Weve got big plans, but we cant achieve them without you. Join us, and lets achieve greatness. #LI-Onsite

Serve as the primary point of contact for all Members Provide exceptional customer service and maintain a CSAT score of 90 or above Answer inbound live chats and email as primary responsibility Respond to a variety of technical and non-technical inquiries as quickly and accurately as possible Stay in communication with each Member until youve resolved their issue while documenting the progress of the issue throughout Escalate issues to the next level of Support when appropriate Monitor and track support cases within Salesforce, WebPTs help desk and customer relationship management (CRM) system Maintain key performance goals such as response time, resolution rate, and quality assurance Provide feedback on, utilize, and contribute to the knowledgebase to facilitate quicker issue resolution Organize and prioritize caseload to meet SLAs and identify tickets in need of escalation Adhere to all confidentiality and compliance regulations, including HIPAA Reliable and punctual in reporting for work and taking designated breaks What You Should Have to Qualify Two years of experience in a fast-paced help center or customer service environment or combination of degree and experience Technical aptitude and proven ability to use web browser, web applications, and other forms of technology Critical thinking skills; this job requires the ability to troubleshoot a variety of issues Communicate effectively through written text Be passionate about quality customer service Exude confidence Ability to navigate multiple web applications simultaneously, and be proficient with online meeting software and web conferencing tools Be able to take chats and respond to cases with a sense of urgency and high level of accuracy Be organized, ahead of schedule, communicative, and accountable Be solution driven for positive outcomes Ideally, You Would Also Have These Experience working is a SaaS environment or with a similar EMR platform Five years Customer Service experience Medical admin or billing experience Help desk, troubleshooting, or call center experience