Who We Are Looking ForWebPT is seeking a TOC (Technology Operations Center) engineer to oversee our SaaS applications health and technology operational tasks. In this role, you will be responsible for monitoring the availability, performance, and capacity of our SaaS products. A successful TOC engineer will follow SOP to assist with service recovery on Linux, Windows, and Cloud hosted applications, coordinate, collaborate, and tune monitoring-based alerts, participate in operational incidents, and become immersed in challenging technology problems. Additional responsibilities include working with the release management team to deploy applications and other operational changes into the environment.What Youll Be Doing As A Part of Our Team Proactively monitor the availability and performance of infrastructure and SaaS application services hosted in the cloud and data center Serve as the first point of contact for incidents, escalations, and business-impacting technology issues Respond to monitoring events within defined SLAs and collaborate with partner teams to reach a resolution Manage operational incidents, communicate status updates, and facilitate incident bridges Monitor scheduled batch jobs (backups, data processing) Escalate operational tasks to partner teams as needed Administer the TOC dashboard, create, and update alerts Assist with root cause analysis and provide essential troubleshooting for networks, systems, and applications Write technical documentation, including incident details and root-cause analysis Support SRE and SysOps teams with deployments, patching, and backup activities Participate in rotational shifts including oncall and weekend coverage as required by business. What You Should Have to Qualify 5+ years of experience working in a TOC, supporting a large US-based organization. 3+ years of experience supporting a hosted application (SaaS) in some capacity. Experience using and configuring infrastructure and application performance monitoring tools like Dynatrace (preferred), Cloudwatch, Zabbix, or similar services. Knowledge of operating systems and backup tools (Windows/Linux). Experience working in hybrid-cloud environments. Exposure to cloud technology (AWS, Azure). Experience with application deployments and performing patch management. Exposure to AWS or Azure is a plus. Ideally, You Would Also Have These Ability to conform to defined processes Follow defined SLAs for communications, responses, and schedules Good verbal and written communication skills is a must Conversent will be Infrastructure and technology terms. Work in rotational shifts covering US and India business hours including handling oncall Basic understanding of information security best practices Good critical thinking and decision-making skill Excellent time management, ability to juggle priorities while keeping organized Ability to perform high-level troubleshooting of infrastructure and application issues Able to multitask while staying focused on core operational prioritiesCulture is at our Core Service: Create Raving Fans Accountability: Follow Up; Own Up Attitude: Possess True Grit Personality: Be Minty Work Ethic: Be Rock Solid Community Outreach: Give Back Health and Wellness: Live Better Resource Efficiency: Do Ms With MenosAbout UsHere, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.

Role: Support Specialist I - OnsiteShift: Night Shift (both way cab facility provided as per policy)Who We Are Looking ForAs a Support Specialist 1 - Chat & Email, youll be on the question-and-answer front lines, using your expert knowledge of our software to ensure our customers use WebPTs product offerings to their full potential. That means learning WebPT products inside and outand communicating your expertise in ways that cater to a variety of different learning styles. At WebPT, we like to hire the most talented team members, then give them the tools to do their jobs.What You’ll Be Doing As A Part of Our TeamServe as the primary point of contact for all MembersProvide exceptional customer service and maintain a CSAT score of 90 or aboveAnswer inbound live chats and email as primary responsibilityRespond to a variety of technical and non-technical inquiries as quickly and accurately as possibleStay in communication with each Member until you’ve resolved their issue while documenting the progress of the issue throughoutEscalate issues to the next level of Support when appropriateMonitor and track support cases within Salesforce, WebPT’s help desk and customer relationship management (CRM) systemMaintain key performance goals such as response time, resolution rate, and quality assuranceProvide feedback on, utilize, and contribute to the knowledgebase to facilitate quicker issue resolutionOrganize and prioritize caseload to meet SLAs and identify tickets in need of escalationAdhere to all confidentiality and compliance regulations, including HIPAAReliable and punctual in reporting for work and taking designated breaksWhat You Should Have to QualifyTwo years of experience in a fast-paced help center or customer service environment or combination of degree and experienceTechnical aptitude and proven ability to use web browser, web applications, and other forms of technologyCritical thinking skills; this job requires the ability to troubleshoot a variety of issuesCommunicate effectively through written textBe passionate about quality customer serviceExude confidenceAbility to navigate multiple web applications simultaneously, and be proficient with online meeting software and web conferencing toolsBe able to take chats and respond to cases with a sense of urgency and high level of accuracyBe organized, ahead of schedule, communicative, and accountableBe solution driven for positive outcomesIdeally, You Would Also Have TheseExperience working is a SaaS environment or with a similar EMR platformFive years Customer Service experienceMedical admin or billing experienceHelp desk, troubleshooting, or call center experienceCulture is at our CoreService: Create Raving FansAccountability: Follow Up; Own UpAttitude: Possess True GritPersonality: Be MintyWork Ethic: Be Rock SolidCommunity Outreach: Give BackHealth and Wellness: Live BetterResource Efficiency: Do Ms With MenosAbout UsHere, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.

Who We Are Looking ForWe are seeking a skilled and driven Senior MuleSoft Developer to join our Business Applications team. This role is critical to ensuring seamless integration across our applications, including Salesforce, Sage Intacct, and other downstream production applications (ex. Customer provisioning).What Youll Be Doing As A Part of Our TeamDesign & Development: Build, test, and deploy reliable MuleSoft APIs and integrations that support business goals and scalable architecture.Collaboration: Work closely with cross-functional teams to identify integration needs and deliver optimized solutions.Platform Management: Oversee the deployment, configuration, and monitoring of MuleSoft applications across cloud environments.API Governance: Ensure API standards and best practices are consistently followed, from design through deployment.Troubleshooting: Diagnose and resolve technical issues, minimizing disruption and ensuring smooth system operations.Continuous Improvement: Stay up-to-date with MuleSoft and industry trends, proactively applying new knowledge to improve existing systems.Documentation: Develop and maintain technical documents, including UML diagrams and workflow maps, to support architecture and troubleshooting efforts.Agile Practices: Actively participate in Agile ceremonies, contributing to project goals and collaboration.DevOps Integration: Support CI/CD pipeline development, version control, and automated deployment processes.What You Should Have to QualifyBachelors degree in Computer Science, Information Systems, or equivalent experience.5+ years of experience developing MuleSoft Anypoint solutions and platform administration.3+ years of Salesforce hands-on development and/or integration experience.Strong expertise in Java, RESTful web services, and integration design patterns.Proficiency with security protocols, including OAuth, SSL, and SAML.Experience integrating with Salesforce, ERP systems, and other enterprise-grade platforms.Solid understanding of SDLC pipelines, deployment processes, and DevOps practices.Certifications: MuleSoft Developer 1 and MuleSoft Developer II.Strong analytical skills, communication skills, and the ability to manage multiple priorities in a fast-paced environment.Ideally, You Would Also Have TheseCertifications: MuleSoft Integration Architect I, Salesforce CPQ Specialist, Salesforce Sales Cloud ConsultantExperience with MuleSoft connectors for platforms like SAP, Sage Intacct, or Five9.Knowledge of automated user provisioning as part of the quote-to-cash process.Exposure to the healthcare or SaaS industry.Culture is at our CoreService: Create Raving FansAccountability: Follow Up; Own UpAttitude: Possess True GritPersonality: Be MintyWork Ethic: Be Rock SolidCommunity Outreach: Give BackHealth and Wellness: Live BetterResource Efficiency: Do Ms With MenosAbout UsHere, we work hardbut we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if youre a can-do kinda person who loves to help Members win and enjoys working from just about anywherethen you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.

Job Title: Sr Systems Engineer Location: Hyderabad, India Who We Are Looking ForAs the Sr Systems Engineer, the person develops and maintains a stable, reliable, and secure hybrid systems environment. The person collaborates and mentors other admins and NOC personnel to troubleshoot and optimize WebPTs Systems environment.This person is expected to have strong knowledge supporting hybrid environments hosted on AWS, Azure, and colo and comprising VMWare/KVM/Hyper-V hypervisor, Windows, and Linux systems, He/She has excellent problem-solving and troubleshooting skills. The person should have a passion to continuously improve services, enhance security and optimize performance.What You’ll Be Doing As A Part of Our Team Primarily responsible for installation, configuration, support, and lifecycle management of Linux and Windows servers, Directory services, Domain Name Services (DNS), and other services across WebPT’s hybrid data centers. Manage, upgrade and support the Kubernetes and AWS EKS clusters Regularly collaborate with the Cyber security and compliance team to understand the newly found risks, plan the fixes and/or mitigation, report on patching progress, and escalate issues and roadblocks. Own and drive the monthly and off-cycle zero day vulnerability patching. Enhance the systems observability, performance, availability, and security Create and maintain runbooks that outline operational procedures Participate and drive projects to support business initiatives and team goals. Participate in incidents and complex ticket troubleshooting, their root cause analysis and problem management processes. Work with compliance and cyber security team to assist with audits, provide compliance and/or regulatory reports and data as needed Must participate in on-call schedules and weekend/off business hours maintenance when required. What You Should Have to Qualify Strong experience in managing and supporting Windows, Active Directory, and DNS in a hybrid data center is a MUST. Experience in Linux, storage, Logical Unit Numbers (LUN), fiber channels, and related technology is required Experience with AWS and/or Azure is required. Drive and enhance the patch management operations and look for opportunities to continuously enhance the process and patching procedures. Experience with Kubernetes and or EKS Must know automation using scripts and/or configuration and orchestration tools like Terraform, Ansible, Puppet or Chef Knowledge and understanding of IT service management, relevant industry best practices and standards. Good critical thinking, decision-making skills and communication skills, including the ability to be influential and persuasive with stakeholders. Superior time management, juggling with priorities and organizational skillsIdeally, You Would Also Have These 5 years experience as a senior systems engineer with expertise in AD, DNS, Windows and their security 3 plus years’ experience or certifications with AWS and/or Azure is required Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies Good understanding of security and related best practices of access management, patch management and backup and recovery, DR and BCP. Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience Linux system administration Culture is at our Core Service: Create Raving Fans Accountability: Follow Up; Own Up Attitude: Possess True Grit Personality: Be Minty Work Ethic: Be Rock Solid Community Outreach: Give Back Health and Wellness: Live Better Resource Efficiency: Do Ms With MenosAbout UsHere, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.

Who We Are Looking ForAs a WebPT Senior Order Desk Specialist I, youll work your magic center stage and behind itIn this critical role, you will own unique processes, such as credit requests and quote audit and approval, ensuring accurate verification of contract and invoice history, and providing expert-level support for high-priority and sensitive member cases. As a Senior Specialist, you will play a key role in managing complex and time-sensitive issues while serving as a trusted point of contact for both internal stakeholders and external clients. To do so, you’ll need to learn the WebPT application inside and out, including all key administrative functions—but, don’t worry, with your amazing skills, you’ll make it look easy.What You’ll Be Doing As A Part of Our TeamReview and audit credit requests, ensuring that all supporting documentation, including contract and invoice history, is complete and accurate.Conduct detailed audits of contract terms and invoices to verify the requested credit value aligns with the agreement and company policies.Serve as the senior point of contact for complex, high-priority, or sensitive member cases, demonstrating expertise in problem-solving and escalation management.Work directly with customers, account managers, and internal teams to ensure a resolution that meets both customer needs and company policies.Manage and support the quote-to-cash process for all new account signups and existing account amendments, ensuring accuracy and efficiency at every stage.Using SalesForce, verify signed agreements against system quotes, ensuring accuracy of products, pricing, promotions or discounting, term dates, and additional terms.Review contract billing events for proper entry in SFDC against customer contract.Track any pending contractual issues, billing issues, or pending invoices and work with other departments to make the necessary corrections.Assist with manually correcting invoices and credits as needed.Respond to a variety of account related questions quickly and accurately via case management and email.Accurately fulfill member requests to account changes in a timely manner. This includes facilitating the quote to cash process for license adjustments, module adjustments, location adds, cancellations, account restructures, invoice requests etc.Adhere to all confidentiality and compliance regulations, including HIPAA.What You Should Have to QualifyAssociate’s degree or equivalent combination of education and experience3-5 years relevant professional level work experience, ideally in Order Management or Deal Desk functionsAdvanced MS Office skills required (Outlook, Excel, Word, etc.)Ability to work in multiple accounting software systems such as Salesforce and Sage IntacctAbility to identify process improvement opportunities and recommendationsExperience with SalesforceIdeally, You Would Also Have TheseExperience reviewing contract terms and customer quotes preferredExperience reconciling customer invoices to customer contracts preferred3-5 years of experience in a high volume, high intensity environment preferredCulture is at our CoreService: Create Raving FansAccountability: Follow Up; Own UpAttitude: Possess True GritPersonality: Be MintyWork Ethic: Be Rock SolidCommunity Outreach: Give BackHealth and Wellness: Live BetterResource Efficiency: Do Ms With MenosAbout UsHere, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.