Hiring Assistant Manager - BPO (Collection Process) | Vadodara

Baroda Global Shared Service

3 - 5 years

2 - 5 Lacs

Vadodara

Posted:1 month ago| Platform:

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Skills Required

Call Center Operations Bpo Operations Debt Collection Debt Recovery Operations Management BPO Contact Center Operations TAT Process Management Shrinkage Attrition Assistant Manager BPO BPO Management Collections Process CSAT

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring 'Assistant Manager - BPO Operations' at Vadodara

Greetings from Baroda Global Shared Services Ltd.

Job details

Company: Baroda Global Shared Services Ltd. (BGSS)
Job location: Vadodara (GJ)
Position: Assistant Manager - Operations
Job type: Permanent
Work Mode: Work From Office
Salary: Upto Rs.5 LPA

Supervise, coach and develop team of associates to ensure efficiency of the department, satisfaction of customers and clients, and to maximize team performance
Actively manage performance; identify training needs and provide post-training support
Distribute assignments and coordinate work activities
Perform other leadership duties such as ensuring time worked is approved and entered on time, performance reviews are conducted and new staff are recruited on time
Engage with Internal & external stakeholders to improve quality of service on Cost, Quality, & Turn Around Time
Design and implement operational strategies to drive growth, improve customer satisfaction, and maximize operational efficiency
Collect, analyse, and interpret data to identify key performance indicators (KPIs) and measure operational effectiveness

Preferred candidate profile

Education: Any Graduate
Experience: Min. 3 to 6 years of relevant experience in handling in BPO operations
Ready to relocate to Vadodara (Gujarat)
Immediate joiner

kapil.gautam@bgss.in

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