Assistant Manager

Job Title: Assistant Manager - Operations Shift - ROTATIONAL Key Responsibilities: 1. *General Job Responsibilities:*   - Ensure customer satisfaction by addressing concerns and escalations.   - Implement operational processes as per SOPs.   - Highlight critical concerns to the Unit Head.   - Ensure the team is properly groomed and briefed.   - Maintain safety and security of the property.   - Adhere to People Practices and policies.   2. *F&B Responsibilities:*   - Maintain Cost of Goods sold within defined budgets.   - Minimize wastages and pilferages.   - Ensure proper inventory management.   - Coordinate with stakeholders for timely delivery of items.   3. *Training Responsibilities:*   - Conduct trainings and certifications for the team.   - Train Housekeeping (HK) staff on cleanliness and hygiene processes.   - Supervise execution of Cleanliness and Hygiene processes.   - Ensure Fire Safety and First Aid trainings are conducted monthly.   4. *Box Office Responsibilities:*   - Ensure budgeted customers register with Club Cinepolis.   - Address queries related to Club Cinepolis membership.   - Validate the Programming schedule.   - Ensure compliance to internal and regulatory processes.   - Maintain and track Market share data.   Job Dimensions: 1. *Budget:*   - Provide information to be used in budgeting.   - Analyze and interpret budget data.   - Respond to budgeted figures and possible deviations.   - Approve budgets of the Company.   Requirements: - Experience in managing cinema operations. - Strong leadership and training skills. - Ability to maintain high standards of cleanliness and customer satisfaction. - Knowledge of inventory management and cost control. - Familiarity with SOPs and regulatory compliance.   Skills: - Leadership and team management. - Customer service. - Inventory management. - Budgeting and financial analysis. - Training and development.   This job description outlines the key responsibilities and requirements for an Assistant Manager - Operations at Cinepolis, focusing on operational management, customer satisfaction, and team training.