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Hiring 4 Team Lead / Trainer - International Voice Process / Sal 8.5L

Hiring 4 Team Lead / Trainer - International Voice Process / Sal 8.5L

The Job Factory

2 - 7 years

5 - 8 Lacs

Hyderabad Bengaluru

Posted:1 month ago| Platform:

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Skills Required

International Voice Process Leadership CSR Trainer Team Leadership Team Leader Leadership Skills Communication Skills CSE Rotational Shifts Management Skills Strong Communication Skills International BPO Interpersonal Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings for The Job Factory !!!! Job description: Job Title: Team Lead / Team Manager Job Type: Full-time (Rotational Shifts & Rotational Week-offs) Minimum 1 yrs of International voice TL Experience on paper is mandatory For More Details Call : HR Smitha @ 9880964847 (Call or whatsapp ) Email ID : smitha@thejobfactory.co.in Job Summary: We are looking for an experienced Team Lead/Team Manager to oversee a Voice Process in a BPO operations environment. The ideal candidate should have a strong background in managing customer service teams, driving operational KPIs, and ensuring an excellent customer experience. Key Responsibilities: Team Management: Supervise and mentor a team of 15 customer service agents to ensure high performance. Performance Monitoring: Track and improve key metrics like NPS (Net Promoter Score), AHT (Average Handling Time), CSAT (Customer Satisfaction), and FCR (First Call Resolution). Quality & Compliance: Ensure adherence to industry regulations and maintain compliance with company policies. Process Improvement: Identify gaps, implement process improvements, and enhance operational efficiency. Coaching & Development: Conduct regular coaching sessions, feedback discussions, and performance evaluations. Escalation Handling: Address customer complaints effectively and support agents in resolving complex queries. Key Requirements: Experience: Minimum 1 year of experience as a Team Lead handling in a BPO environment. Industry Knowledge: Strong understanding of customer service KPI. Leadership Skills: Ability to motivate, guide, and manage a team to achieve operational goals. Communication Skills: Excellent verbal and written English communication skills. Flexibility: Willing to work in rotational shifts and rotational week-offs. Immediate Joiners Preferred Regards, Smitha HR TEAM

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The Job Factory

www.thejobfactory.co.in

Human Resources Services

Bengaluru

11-50 Employees

275 Jobs

Key People

John Doe

CEO
Jane Smith

Chief Operating Officer
Emily Johnson

HR Manager

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Hiring 4 Team Lead / Trainer - International Voice Process / Sal 8.5L

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Hiring 4 Team Lead / Trainer - International Voice Process / Sal 8.5L

Experience & Salary

Skills Required

Work Mode

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Job Description

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