Position Overview: The Telecalling Executive at Healthmug will be responsible for reaching out to doctors, onboarding them onto the Healthmug platform, and managing ongoing sales relationships with them. This role is a blend of customer engagement, sales, and platform management, requiring persuasive communication and organizational skills to expand our network of healthcare professionals. Key Responsibilities: 1. Doctor Onboarding: Make outbound calls to doctors to introduce them to the Healthmug platform. Explain the features and benefits of the platform and guide doctors through the registration process. Ensure successful onboarding by addressing any queries or concerns the doctors may have. 2. Sales and Relationship Management: Build and maintain positive relationships with doctors. Promote relevant products and services to doctors to encourage sales. Regularly follow up with onboarded doctors to ensure engagement with the platform. Meet sales targets by actively pitching products and services. 3. Customer Support: Provide ongoing support to doctors using the platform. Address any technical or service-related queries they might have, ensuring high satisfaction. 4. Reporting and Feedback: Maintain accurate records of onboarding progress and sales activities. Provide regular updates to the management team on performance, doctor engagement, and feedback received
Company Description Founded in 2016, Healthmug is a leading online healthcare platform in India. Healthmug provides convenient access to AYUSH medicines and other wellness products with PAN India delivery. Our platform offers free online consultations with experts in fields like homeopathy, ayurveda, unani, and nutrition. Healthmug also collaborates with healthcare professionals through our Doctors Connect program, providing them with exclusive benefits and resources. Our core values include accessibility, excellence, innovation, collaboration, and trust, all aimed at empowering individuals on their path to health and wellness. Role Description This is a full-time, on-site role located in New Delhi for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction, maintaining customer retention, and building strong relationships with customers. Daily tasks include engaging with customers, resolving their issues, providing exceptional customer service, and analyzing customer feedback to improve their experience. The role also involves collaborating with various departments to ensure seamless operations and customer support. Qualifications Customer Satisfaction and Customer Service skills Analytical Skills for understanding customer needs and behaviors Customer Retention and Relationship Building skills Excellent communication skills Ability to work collaboratively with team members Bachelor's degree in Business, Marketing, or related field Experience in the healthcare industry is a plus Proactive problem-solving abilities Team management Key Responsibilities: 1. Social Media Engagement & Query Handling Monitor and respond to customer queries, complaints, and feedback on platforms like Facebook, Instagram, Twitter, LinkedIn, YouTube, and other relevant channels. Ensure prompt responses to maintain a positive brand image. Address customer concerns with accurate and satisfactory resolutions while maintaining brand tone and voice. Escalate unresolved issues to the concerned department and ensure timely follow-ups. 2. Reputation Management Track, analyze, and manage brand mentions, reviews, and comments across social media, online forums, and review sites. Handle negative comments, crisis situations, and online trolls professionally. Take proactive measures to improve brand perception by encouraging positive engagement. 3. Customer Relationship Management Build and maintain strong relationships with customers by engaging with them positively. Follow up with customers to ensure their concerns are resolved and their experience improves. 4. Reporting & Analysis Identify trends in customer concerns and suggest improvements for brand communication and service enhancement. 5. Collaboration & Strategy Execution Work closely with the customer service team to align ORM strategies with business goals. Personality Traits: Empathetic & Patient: Able to handle customer complaints with a positive attitude. Proactive & Problem-Solver: Takes initiative in resolving issues before they escalate. Detail-Oriented: Ensures responses are accurate and error-free. Team Leader: Works well with other departments to resolve customer concerns effectively.
**Job Description:** **Role Overview:** As a Panchkarma Therapist at Healthmug located in New Delhi/Noida, your primary responsibility will be to perform Panchkarma therapies, conduct patient consultations, create treatment plans, and monitor patient progress. You will also be required to maintain patient records, ensure patient comfort, and collaborate with other healthcare professionals to deliver comprehensive care. **Key Responsibilities:** - Perform all Panchakarma procedures such as Abhyanga, Shirodhara, Swedana, Nasya, Vasti, Kati Basti, Netra Tarpana, and other therapies as prescribed by the Ayurvedic doctor. - Prepare herbal oils, decoctions, and therapy materials following Ayurvedic protocols. - Maintain a clean, hygienic, and peaceful therapy environment. - Conduct client pre- and post-therapy procedures with professionalism and care. - Record and report therapy details, client feedback, and observations to the supervising doctor. - Ensure client comfort and privacy during treatments. - Follow safety and hygiene protocols for all instruments, oils, and linens. - Support wellness programs, workshops, and Ayurvedic consultations when required. - Maintain stock of Panchakarma materials and report any shortages. **Qualifications Required:** - Diploma or Certification in Panchakarma Therapy or Ayurvedic Nursing from a recognized institution. - 1-3 years of experience as a Panchakarma Therapist preferred (freshers may also apply). - Good knowledge of Ayurvedic principles, therapies, and oils. - Knowledge of Ayurveda principles and treatments. - Compassionate and patient-centered approach to care. - Excellent communication and interpersonal skills. - Physically fit and able to perform hands-on therapies for extended periods. - Polite, disciplined, and service-oriented attitude. - Basic understanding of hygiene, sanitation, and client confidentiality. (Note: The above job description is based on the provided details and does not include any additional information about the company.),
Handle customer queries, requests, and complaints across channels (calls, chat, email). Provide accurate information and ensure issue resolution Meet performance metrics related to quality, productivity, and customer satisfaction.
Provide in-person consultations to patients seeking homeopathic treatment. Diagnose health conditions and prescribe appropriate homeopathic medicines.
About Healthmug: Healthmug is India’s leading online health and wellness platform, offering a wide range of medicines, healthcare products, and consultation services. We are committed to making quality healthcare accessible and affordable for everyone. As part of our growing healthcare team, we are looking for a qualified Homeopathic Doctor to provide expert consultation and contribute to our mission of holistic wellness Key Responsibilities: Provide in-person consultations to patients seeking homeopathic treatment. Diagnose health conditions and prescribe appropriate homeopathic medicines. Maintain accurate patient records, prescriptions, and treatment progress. Offer guidance on preventive care, lifestyle, and dietary changes in line with homeopathic principles. Collaborate with internal teams to create content or product recommendations for Healthmug’s platform. Stay updated with the latest developments and research in homeopathy. Ensure ethical practice and compliance with healthcare regulations and company policies
About Healthmug: Healthmug is India's leading online health and wellness platform, offering a wide range of medicines, healthcare products, and consultation services. We are committed to making quality healthcare accessible and affordable for everyone. As part of our growing healthcare team, we are looking for a qualified Homeopathic Doctor to provide expert consultation and contribute to our mission of holistic wellness Key Responsibilities: Provide in-person consultations to patients seeking homeopathic treatment. Diagnose health conditions and prescribe appropriate homeopathic medicines. Maintain accurate patient records, prescriptions, and treatment progress. Offer guidance on preventive care, lifestyle, and dietary changes in line with homeopathic principles. Collaborate with internal teams to create content or product recommendations for Healthmug's platform. Stay updated with the latest developments and research in homeopathy. Ensure ethical practice and compliance with healthcare regulations and company policies
About Healthmug: Healthmug is one of India’s leading online healthcare platforms, offering a wide range of healthcare products, medicines, wellness items, and more. Our goal is to bridge the gap between healthcare providers and customers through technology and trust. Role Overview: We are looking for a Doctor Connect Executive to join our team. The ideal candidate will be responsible for reaching out to doctors, explaining Healthmug’s products and services, and registering them on our online portal. This role is perfect for someone with excellent communication skills, confidence, and the ability to build strong professional relationships over calls. Key Responsibilities: Make outbound calls to doctors across India to introduce Healthmug and its product offerings. Explain the benefits of associating with Healthmug and assist doctors in registering on our portal. Maintain accurate records of calls, follow-ups, and registrations in the CRM system. Build and maintain positive relationships with healthcare professionals. Achieve daily/weekly/monthly targets for doctor connections and registrations. Coordinate with internal teams to ensure smooth onboarding and support for doctors. Required Skills & Qualifications: Excellent communication skills in English and Hindi Confident, polite, and persuasive on call Strong interpersonal and problem-solving skills.
About Healthmug: Healthmug is one of India’s leading online healthcare platforms, offering a wide range of healthcare products, medicines, wellness items, and more. Our goal is to bridge the gap between healthcare providers and customers through technology and trust. Role Overview: We are looking for a Doctor Connect Executive to join our team. The ideal candidate will be responsible for reaching out to doctors, explaining Healthmug’s products and services, and registering them on our online portal. This role is perfect for someone with excellent communication skills, confidence, and the ability to build strong professional relationships over calls. Key Responsibilities: Make outbound calls to doctors across India to introduce Healthmug and its product offerings. Explain the benefits of associating with Healthmug and assist doctors in registering on our portal. Maintain accurate records of calls, follow-ups, and registrations in the CRM system. Build and maintain positive relationships with healthcare professionals. Achieve daily/weekly/monthly targets for doctor connections and registrations. Coordinate with internal teams to ensure smooth onboarding and support for doctors. Required Skills & Qualifications: Excellent communication skills in English and Hindi Confident, polite, and persuasive on call Strong interpersonal and problem-solving skills.