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Peninsula Land
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Helpdesk Support Executive

Helpdesk Support Executive

Peninsula Land

2 - 5 years

3 - 4 Lacs

Pune

Posted:2 months ago| Platform:

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Skills Required

Communication Skills Calls Handling Query Handling Problem Solving Helpdesk Management Query Resolution Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Customer Support: Address customer queries, concerns, and complaints related to their property after possession, via phone, email, or in person. Troubleshooting: Assist with technical issues, such as plumbing, electrical, or other property Maintenance problems. Issue Resolution: Work with relevant teams (e.g., engineering, maintenance) to resolve issues. Documentation and Record Keeping: Maintain detailed records of customer interaction,issues. Customer Communication: Provide clear and concise communication with customers, keeping them informed of progress and updates. Follow-up: Monitor and follow up on unresolved issues to ensure customer satisfaction. SOP Adherence: Ensure compliance with standard operating procedures (SOPs) for pre-possession, possession, and post-possession support. Client Coordination: Coordinate with the site engineering team regarding property issues and follow-ups. Reporting: Prepare reports on customer support activities, issues, and resolutions. Preferred candidate profile Any Male Candidate from real estate & facility management background,age upto 40yrs only.

More Jobs at Peninsula Land

Helpdesk Support Executive

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2.0 - 5.0 yrs

INR 3 - 4 Lacs

Helpdesk Executive

Pune

2.0 - 5.0 yrs

INR 3 - 4 Lacs

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Helpdesk Support Executive