Helpdesk Senior Representative - ITIL

NTT DATA, Inc.

1 - 4 years

1 - 5 Lacs

bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

customer service android ios bug troubleshooting international bpo chat process system testing it service desk business tools mac helpdesk google suite customer support voice process english writing hardware troubleshooting win itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are currently seeking a Helpdesk Senior Representative - ITIL to join our team in Bangalore, Karntaka (IN-KA), India (IN).

General Duties and Responsibilities:

In these roles, you will be responsible for:

Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes
Record, Update, and Escalate Support issues to the next level promptly
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration, and maintenance
Engage in discovering new IT business tools to support our business users and our internal IT Team
Seek, Suggest, Evaluate, and implement process and technology improvements
Willing to learn grow in other IT Business areas

Requirements for this role include:

Excellent English written and verbal communication skills
Exceptional customer service skills
Great Team player, 24/7 rotational shifts and week offs and Work from Office mandatory.
Excellent communication skills, comfortable working with various stakeholders.
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment).

More Jobs at NTT DATA, Inc.

NTT Data - Walk-in Interview - Hiring Freshers For Voice process

Chennai

Experience: Not specified

INR 0 - 2 Lacs

Senior Associate Software Development Engineer

Chennai, Tamil Nadu, India

Experience: Not specified

Salary: Not disclosed

Intern / Apprentice

Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Intern / Apprentice

Mumbai Metropolitan Region

Experience: Not specified

Salary: Not disclosed

Security Managed Services Engineer (L2)

Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.