Posted:1 day ago|
Platform:
Work from Office
Full Time
The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from client employees, line managers, vendors, and other third parties based on defined procedures, provided instructions, and the available knowledge base.
These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, Time & Attendance, and other HR related topics. Queries should be managed within specified timelines and with a mandated level of accuracy, focusing on first-time closure. This role requires mandatory periodic rotational shifts on a 24/7 basis.
Tata Consultancy Services
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