Posted:5 days ago|
Platform:
Work from Office
Full Time
1. Productivity - Helpdesk Support Call Monitoring
2. Helpdesk Telephone Handling
3. Office Timing
100% of calls to log using CW without escalation. Assign Engineer within 15 min. No communication lapse - 100% Attendance & Clarity on the EU & case details 100% adherence
1. Follow up the Support Ticket - severity based
2. Identify & Assign case to Engineer
3. Proper updates to Customer
4. Scheduling of Preventive Maintenance
100% adherence Coordinate with Technical Manager if required 100% adherence on - P1 & P2 Cases 100% adherence with successful Delivery & Reporting
1. To handle Helpdesk activities Independently
2. Suggestions to improve
100% adherence with successful Delivery & Reporting If situation demands ,should be able to handle all the Helpdesk activities without fail suggestions / lesson learned to improve HD operations
1. CW Updating
2. ISO Compliance
1. Pass any business Opportunity to Internal Team
100% compliance with Tracking
Should be technically qualified
Crescentia Infotech
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