Helpdesk Executive

What this job involves:

To handle all resident complaints, assigning the complaint tickets to staffs, Attendance of Vendors and JLL Staffs to be maintain, Invoice checking, Move in and Move out of the residents to be monitored, Interior workers to be monitored, issuing of vehicle pass to the residents.

Centralising all logs and requests

What were looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, youll provide superior call logging servicesreceiving and logging complaints containing complete details of the requests.

In line with this, youll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. Youll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.

Furthermore, youll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. Youll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting building engineers in conducting analyses is also within your scope.

Performing other ad hoc tasks

As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, youll work closely with admin personnel in processing invoices.

Likewise, youll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, youll actively participate in health and safety reviews and identify potential risks. Youll also participate in emergency evacuation procedures as needed.

Sound like you To apply you need to have:

Education and Experience

Any Bachelors degree. youll need between Two- and Four-years experience in Facility (OR) Property Management. A working knowledge of any major vertical industry will also be very helpful.

An eye for detail

Youll have an eye for detail and an ability to analyse qualitative and quantitative information and translate this into strategic deliverables.

Great organisational skills

Youll have great time management and organisational skills and be good at meeting deadlines in a fast-paced work environment and adapting to your teams or clients changing requirements.