Job
Description
Job Summary: The ideal candidate will be responsible for troubleshooting hardware and software issues, ensuring smooth IT operations, and delivering excellent service to end-users. This is a hands-on role that requires strong communication skills and a passion for solving IT problems efficiently. Key Responsibilities: Participate in the effective operation of the IT Help Desk by taking requests, tracking work tickets, maintaining equipment inventories. Diagnose and resolve hardware, software, and network issues on desktops, laptops, and mobile devices. Install, configure, and maintain operating systems, applications, and IT equipment. Escalate complex issues to higher-level support teams as needed. Answer user queries and guide them with respect to correct procedures as per ICSP/ existing instructions. Set up user accounts, permissions, and passwords for new employees. Perform regular maintenance tasks such as software updates, system backups, and patching. Maintain a record of queries/ complaints raised by users and actions taken by ITSG for future analysis and reference. Work cohesively with team members, management and escalation points to ensure timely implementation of right resources and solutions. Provide technical assistance and support related to end users, computer systems, hardware and software. Requirements: Relevant Graduate degree-BCA, B.Tech, B.Sc (CS/IT), or any Graduate with Diploma in Computers 3-6 years of experience in a technical support or helpdesk role. Basic understanding of Windows/Mac OS, Active Directory, networking, and common office applications. Familiarity with helpdesk ticketing systems (e.g., Freshdesk, Zendesk, Jira) is a plus. Strong communication and interpersonal skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Problem-solving mindset and willingness to learn. Certifications like CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate are a plus. Work opportunity with Headquarters Integrated Defence Staff Job Types: Part-time, Contractual / Temporary Contract length: 12 months Pay: ₹35,000.00 - ₹40,000.00 per month Expected hours: No less than 54 per week Shift: Day shift Work Days: Monday to Friday Work Location: In person
