Helpdesk Engineer

Helpdesk Engineer

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Job Summary

Helpdesk Engineer

Key Responsibilities

• Serve as the first point of contact for branches or internal users from the head office seeking technical assistance via phone, email, chat, or in person.
• Identify, analyze, and diagnose issues related to hardware, software, networks, and applications.
• Redirect unresolved or complex issues to higher-level support teams or specialized personnel.
• Provide basic user account administration, including password resets and account unlocks.
• Assist with the installation, configuration, and maintenance of computer hardware, software, printers, and peripherals.
• Assist in tracking IT assets and maintaining inventory records.
• Generate reports on recurring issues and support trends for proactive resolution.
• Provide Selfie Support for branches, including installation, configuration, and troubleshooting of Selfie/Back-office systems.
• Deliver connectivity support for branches and coordinate with service providers for issue resolution.
• Provide back-office application support.
• Manage antivirus software and ensure systems are secure.
• Provide hardware support and coordinate with AMC vendors as required.
• Provide Voice Logger and DCOB support.
• Handle CRM installation and coordinate with the Head Office support team.

Qualifications

• 1–2 years of relevant experience, preferably in financial services / stock market environments.
• Bachelor’s degree in computer science / information technology or equivalent, from an accredited college or university.
• Strong troubleshooting skills.
• Proficiency in diagnosing and resolving hardware, software, and network issues.
• Basic knowledge of IT infrastructure maintenance.
• Excellent communication and customer service skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Willingness to work in a full-time, office-based night shift role.

Interested candidates, please drop in the resume to hr@geojittechnologies.com