Home
Jobs
Companies
Resume
NTT DATA, Inc. logo

Helpdesk Associate - L1 Technical Guidance

1.0 - 3.0 years

1 - 4 Lacs

Noida, Bengaluru

Posted:1 day ago| Platform: Naukri logo

Apply Now

Skills Required

problem management incident management ms office suite troubleshooting itil c++ c software development system software root cause analysis helpdesk sql technical support end user service desk java itsm linux data structures software engineering

Work Mode

Work from Office

Job Type

Full Time

Job Description

Req ID: 317428 We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). "“ "¢ Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade "¢ Working Knowledge of Operating Systems such as Windows 10 & 11 "¢ Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications "¢ Working knowledge of MS Office suite & Skype for business "¢ Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management. Detailed roles and responsibilities: "¢ Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer "¢ Service Desk. Incidents that are not resolved at the L1 will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside) "¢ Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software. "¢ Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required. "¢ Route / reassign calls to other levels of support, as required if miss-assignment occurs Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests. "¢ Update the ITSM Tool fields upon successful resolution of the Incident. "¢ Utilize Provider"™s remote tool to enable remote takeover sessions. "¢ Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User"™s system is accessible "¢ Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications. "¢ Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment "¢ Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven. "¢ Work from office is mandatory.

More Jobs at NTT DATA, Inc.

Openings For VOICE Process AR Callers - NTT DATA

Chennai

Experience: Not specified

|

INR 0 - 1 Lacs

Walk-in For Voice Process(AR caller) - Experienced

Chennai

1 - 3 yrs
|

INR 1 - 3 Lacs

Private Equity Senior Analyst: NTT Data: Gurugram

Gurgaon

3 - 5 yrs
|

INR 4 - 8 Lacs

NTT DATA - Hiring Experienced For Anesthesia Coder - Medical Coder

Coimbatore

3 - 8 yrs
|

INR 0 - 3 Lacs

NTT DATA - Hiring Experienced For Radiology coder - Medical Coding

Coimbatore

1 - 4 yrs
|

INR 0 - 3 Lacs

Mock Interview

Boost Confidence & Sharpen Skills

Start Problem Management Interview Now
NTT DATA, Inc.
NTT DATA, Inc.
www.nttdata.com

IT Services and IT Consulting

Tokyo Plano +

10001 Employees

1441 Jobs

    Key People

  • Denise S. Kinsley

    CEO

  • Ryuhei Sakamoto

    President and CEO of NTT DATA Corporation

RecommendedJobs for You

Helpdesk Associate - L1 Technical Guidance

 NTT DATA, Inc.

Noida

NTT DATA, Inc. logo

Helpdesk Associate - L1 Technical Guidance

 NTT DATA, Inc.

Noida, Bengaluru

NTT DATA, Inc. logo

Helpdesk Associate - L1 Technical Guidance

 NTT DATA

Noida

NTT DATA logo

Helpdesk Associate - L1 Technical Guidance

 NTT Data

Noida, Uttar Pradesh, India

Helpdesk Associate - L1 Technical Guidance

 NTT DATA North America

Noida, Uttar Pradesh, India

NTT DATA North America logo

Helpdesk Associate - L1 Technical Guidance

 NTT DATA

Noida

NTT DATA logo

Helpdesk Associate - L1 Technical Guidance

 NTT DATA North America

Noida, Uttar Pradesh, India

NTT DATA North America logo

Helpdesk Associate - L1 Technical Guidance

 NTT DATA North America

Noida, Uttar Pradesh, India

NTT DATA North America logo

Helpdesk Associate - L1 Technical Guidance

 NTT DATA, Inc.

Noida

NTT DATA, Inc. logo

Helpdesk Associate - L1 Technical Guidance

 NTT DATA, Inc.

Bengaluru

NTT DATA, Inc. logo