Helpdesk Analyst

Role Overview: As a Technical Support Analyst I at Exela, you will be responsible for serving as the first point of contact for internal and external customers seeking technical assistance through phone, email, chat, and ticketing system. Your role will involve communicating clearly via multiple channels, displaying strong listening skills, and showing patience, understanding, and empathy towards customers. Key Responsibilities: - Communicate clearly via telephone, email, or chats and demonstrate strong listening skills to fully understand customers" issues and needs. - Display patience, understanding, and empathy with customers at all times to ensure timely and respectful customer care. - Multitask efficiently as it is common for help desk analysts to work on multiple issues simultaneously. - Ensure user queries or issues are captured, validated, resolved, and triaged for further processing by following standard help desk procedures. Qualifications Required: - Bachelor's degree or equivalent. - 2 to 5 years of experience in a technical support role. - Strong communication skills and ability to multitask effectively. ,