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Helpdesk / Digitization Executive

confidential

2.0 - 6.0 years

Chennai, All india

On-site

As a Customer Support Executive, your primary role will be to provide first level contact and convey resolutions to employee issues and clients' issues related to health insurance policies. You will be responsible for managing client queries and concerns through various communication channels such as phone calls, emails, or chats. Utilizing excellent customer service skills, you will strive to exceed employees' expectations and handle customer escalations in a professional manner to maintain high levels of satisfaction. Key Responsibilities: - Provide timely resolutions to clients' issues related to health insurance policies - Scrutinize the Mediclaim files - Ensure proper recording, documen...

Posted 1 week ago

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