Head - Wholesale Client Onboarding Change

Head of Wholesale Client Onboarding Change

CDD, KYC, AML

continuous improvement, technology-led change, and AI-driven transformation

Key Responsibilities

• Lead the end-to-end change agenda for Wholesale Client Onboarding, including process, policy, and technology transformations.
• Define and execute strategic roadmaps to enhance CDD/KYC/AML processes and regulatory compliance frameworks.
• Manage technology change implementations, including AI, GenAI, Agentic AI solutions, and workflow automation.
• Partner closely with global business leaders, operations teams, and technology partners to deliver scalable and sustainable improvements.
• Drive continuous improvement initiatives using Lean, Six Sigma, and operational excellence methodologies.
• Oversee design, prioritization, and management of transformation programs, ensuring alignment with organizational objectives.
• Utilize data-driven insights for decision-making, reporting, and performance tracking.
• Support change governance, risk assessments, and regulatory engagements as needed.
• Mentor and guide business analysts and change professionals, including senior and vintage BA profiles.
  

Required Experience & Skills

• Minimum 12+ years of experience in Client Onboarding, KYC, CDD, AML, or related domains.
• Strong background in change management, process re-engineering, and technology transformation within banking or financial services.
• Hands-on experience with AI-driven implementation (Agentic AI, GenAI) and automation technologies.
• Excellent communication, stakeholder management, and leadership skills, with experience working directly with global senior executives.
• Strong analytical and data interpretation skills.
• Familiarity with Lean, Six Sigma methodologies (preferred).
• Experience working with Camunda or similar workflow/ERP platforms (good to have).
• Ability to manage hybrid and global team structures.