Head Stylist & Experience Manager

About the Role

We are seeking a dynamic and detail-oriented Head Stylist & Client Experience Manager to oversee all aspects of client styling, in-store visual presentation, and customization coordination. This hybrid role combines fashion expertise, operational precision, and strong interpersonal skills.

You will play a vital role in creating an exceptional customer journey — from first greeting to styling, fitting, and final delivery — while also contributing to our visual identity, merchandising strategy, and brand collaborations.

Your leadership in the pret couture segment, proactive coordination with tailors, designers, and external brands, and a strategic approach to in-store label curation will be key to success in this role.

Key Responsibilities

Customer Styling & Experience

• Build and maintain strong, trust-based relationships with customers, providing personalised styling advice and fitting guidance.
• Greet clients warmly on entry and guide them to the relevant sections or collections based on their preferences.
• Assist customers with outfit selection, customization, and after-sales services to ensure a seamless end-to-end experience.
• Take customer measurements for alterations slips in coordination with tailors and ensure accuracy.
• Provide thoughtful styling tips and fit suggestions aligned with the brand’s aesthetic and customer needs.

Merchandising & Label Curation

• Curate and maintain a well-balanced, trend-forward merchandise mix that reflects the brand's luxury positioning.
• Collaborate with the brand team to identify and onboard new labels that align with the brand aesthetic and have high-margin potential.
• Conduct regular market research to stay up-to-date with emerging designers and product categories that could enhance the store’s appeal.
• Negotiate with partner brands for favourable terms, including margins, exclusivity, and delivery timelines.
• Ensure inventory levels and assortment planning are optimised for customer demand and seasonal trends.
• Provide sales and performance feedback to design/merchandising teams to influence future buys and collaborations.
• Assist in periodic buying trips or virtual showrooms to select collections for upcoming seasons.

Customisation & Alterations Management

• Act as the point of contact for all custom orders and alteration requests.
• Maintain the alterations register and track the timely delivery of customised products (sarees, lehengas, gowns, etc.).
• Coordinate with tailors regarding required materials and ensure their timely procurement and delivery.
• Ensure that all customisation and alteration tasks are completed to the highest quality and delivered as per committed timelines.

Sales & Team Support

• Support the sales team during busy hours or special client visits, contributing to conversions and upselling opportunities.
• Assist with after-sales services including client follow-ups and satisfaction checks.
• Guide and supervise in-store assistants/maids in supporting client trials and store presentation.

Visual Merchandising & Store Aesthetic

• Lead the styling and upkeep of visual displays, ensuring mannequins are dressed as per seasonal themes and brand campaigns.
• Maintain an elegant, trend-aligned, and organised visual merchandising layout in collaboration with the sales team.
• Refresh mannequin looks and rack displays regularly to reflect new arrivals and key styles.

Pret Couture Oversight

• Head the pret couture section of the store, ensuring the collection is presented attractively and promoted effectively.
• Monitor client feedback on pret lines and communicate relevant insights to the design and merchandising teams.

Brand Liaison & Travel

• Represent the brand during domestic travel to meet partner brands and explore onboarding opportunities.
• Liaise with external stakeholders for specific sourcing, collaborations, or event-based requirements related to styling and product needs.

Qualifications + Requirements

• Proven experience in fashion styling, luxury retail, merchandising, or personal shopping (3–6 years preferred).
• Strong eye for detail, colour coordination, and trend awareness.
• Understanding of tailoring, garment construction, and the customisation process.
• Excellent communication and interpersonal skills; ability to build rapport with a discerning clientele. Female candidates only.
• Hands-on knowledge of visual merchandising principles and store display techniques. Experience with Shopify and E-Commerce requirements.
• Experience in label sourcing, retail buying, or brand onboarding is a strong plus.
• Highly organised, proactive, and able to manage multiple responsibilities with ease.
• Willingness to travel domestically for brand meetings or styling assignments.
• Located in Pune and available for a face to face interview
• Prefer Female candidates between 29 to 35 years of age

Job Type: Full-time

Pay: ₹50,000.00 - ₹70,000.00 per month

Work Location: In person