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Epoch Elder Care
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head quality and learning

head quality and learning

Epoch Elder Care

9 - 12 years

5 - 9 Lacs

pune gurugram

Posted:2 hours ago| Platform:

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Skills Required

learning and development nabh training management mental health divison lms behavioural training soft skills training leadership training corporate training training coordination

Work Mode

Work from Office

Job Type

Full Time

Job Description

Quality Lead Epoch Elder Care

Location:

Role Summary

The Quality Lead ensures consistent service quality, safety, compliance, documentation accuracy, and resident experience across all Epoch Elder Care homes. The role drives audits, SOP implementation, incident reduction, and continuous improvement across departments.

Key Responsibilities

Conduct daily/weekly/monthly quality audits across Caregiving, Nursing (non-clinical audit), F&B, Housekeeping, Activities, Facility, and Admin.
Ensure strict SOP adherence and support teams in closing gaps.
Monitor documentation accuracy (checklists, logs, MAR, Care Flick entries, incident reports).
Ensure safety compliance, fire readiness, hygiene standards, and emergency drill documentation.
Drive CAPA closure using quality tools and root-cause analysis.
Maintain monthly quality dashboards, trends, and facility-level scorecards for CEO review.
Support training needs—SOPs, service standards, safety, behavior & compliance.
Improve resident and family experience through audits and service excellence checks.

Required Skill Set

Quality & Process Skills

Lean Six Sigma Certification (Green Belt preferred)
Root Cause Analysis (RCA)
Fishbone (Ishikawa) Analysis
Pareto Analysis (80/20)
CAPA methodology
PDCA cycle
Process mapping & SOP implementation
Audit Planning & Execution
Incident/Complaint Trend Analysis

Technical Skills

Strong MS Excel / Google Sheets (Pivots, dashboards, trackers)
Good documentation & reporting skills
Ability to conduct training & refreshers

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