Head - Operations & Process Excellence

Invoicemart

Position Overview:

With an aim to revolutionize the digital lending landscape, the mission is to build a tech driven lending platform to provide tailored lending solutions.

Head – Operations & Process Excellence”

This is a high impact leadership role, central to building and scaling the company’s end to end digital lending operations.

Job Location – Thane H.O.

Reporting: MD & CEO

Key Roles and Responsibilities:

• Manage end to end operational efficiency – to ensure smooth day to day running of platform operations catering to evolving business scale.
• Driving participant’s onboarding efficiency for a seamless and quicker onboarding process, processing of requests as per TAT and overall process adherence.
• Ensure end to end NACH settlement process, Coordination with NPCI, CERSAI etc. is driven in line with applicable regulatory guidelines.
• Ensure data reporting's and relevant MIS are published to key management and all stake holders regularly.
• Customer Servicing & Grievance Handling redressal as per TAT to ensure best in class customer service.

Automation Initiatives and Process Excellence:

• Drive the project implementation to streamline processes, introduce automation enablers, improve customer experience and reduce operational costs.
• Build and implement SOPs, optimize workflows and scalability across operations.

People and Compliance Focus:

• Lead the operations team ensuring a culture of innovation and continuous improvement.
• Ensure operational process are compliant with regulatory requirements, managing risk mitigation and internal audits including client data storage.
• Cross functional collaboration with sales & tech to execute operational strategies that align with overall business goals.

Ideal Candidate Profile

• Pedigree: B.E./ B. Tech/Tech background with 10-15 years of experience of working in large scale operations/ payment operations.
• Experience in fintech industry/digital lending expertise/Supply chain business/B2B lending would be given due weightage
• Keep track of digital trends and identify usage of futuristic enablers that can be adopted by the platform
• Leadership and people management

www.invoicemart.com